Summary
Overview
Work History
Education
Skills
Affiliations
Work Availability
Timeline
Antoinette  Edwards

Antoinette Edwards

Mascoutah,IL
"I have already lost touch with a couple people I used to be."
Joan Didion

Summary

Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

4
4
years of professional experience

Work History

Server

The Original Springs Hotel
04.2019 - 11.2022
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.

Student Massage Therapist

Massage Clinic
03.2010 - 05.2010
  • Reduced or eliminated muscular stress and tightness through Swedish massage, implementing variety of stroke lengths, rhythms and intensities to optimize relaxation.
  • Applied principles of trigger point therapy to diagnose and address pain transferred from muscular stress or tightness.
  • Used essential oils to add aromatherapy element to massage sessions, maximizing stress relief and relaxation effect.
  • Addressed mobility limitations and generalized pain originating from muscle tightness through deep tissue massage techniques.
  • Updated client records with session notes and enhancements to streamline future sessions.
  • Completed administrative tasks, updated client files, and answered incoming spa calls.
  • Tracked client response to achieve optimal customer experience and total well being.
  • Modeled maintenance techniques such as stretching for continuation of care between sessions.
  • Provided supportive listening to identify customization of massage with licensed mentor.
  • Adhered to professional standards of practice and ethics for massage therapy.

Education

Diploma - Massage Therapy

Sanford-Brown College , Collinsville, IL
05.2010
  • Awarded Perfect Attendance Jan 2009
  • President's List High Honor Roll Apr 2009

Skills

  • High-Volume Dining
  • Table Setting Arrangements
  • Stocking and Replenishing
  • Wine Service
  • Food Preparation and Safety
  • Food Sales and Promotion
  • Suggestive Selling
  • Cash Handling
  • Wine and Liquor Service
  • Cool Under Pressure
  • Greeting and Seating Guests
  • Courteous Phone Demeanor
  • Customer Service and Rapport
  • Warm and Friendly

Affiliations

AMTA

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Server - The Original Springs Hotel
04.2019 - 11.2022
Student Massage Therapist - Massage Clinic
03.2010 - 05.2010
Sanford-Brown College - Diploma, Massage Therapy
Antoinette Edwards