Antoinette Hymel
Westwego,LA
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Front Desk Receptionist
Foot Health Center
Metairie, LA
10.2025 - 02.2026
- Greeted patients warmly and provided excellent customer service.
- Managed appointment scheduling using electronic health record systems.
- Handled billing inquiries and facilitated insurance verification processes.
- Assisted in training new reception staff on office procedures.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Assisted with scheduling appointments for clients and visitors.
- Provided administrative support such as filing documents, photocopying and scanning materials.
Clinical Research Coordinator
Tandem Clinical Research
Marrero, USA
01.2023 - 10.2025
- Coordinated and managed clinical research studies, ensuring adherence to protocols, regulatory requirements, and timelines
- Recruited and screened eligible participants for clinical trials, maintaining accurate records of enrollment and eligibility criteria
- Scheduled study visits, procedures, and follow-up appointments with participants in accordance with study protocols
- Maintained comprehensive study documentation including informed consent forms, source documents, and regulatory binders
- Ensured compliance with Good Clinical Practice (GCP) guidelines throughout the conduct of clinical trials
- Managed investigational product accountability including receipt, storage, dispensing, reconciliation, and return/destruction processes
- Coordinated with clinical research associates (CRAs) to ensure timely resolution of data queries and discrepancies
- Provided training and guidance to new team members on study protocols, procedures, and documentation requirements
Medical Assistant
Pediatric Clinic Westbank
Gretna, USA
04.2007 - 01.2023
- Assisted physicians and nurses in patient examinations, procedures, and treatments
- Prepared examination rooms by ensuring cleanliness and stocking necessary supplies
- Took vital signs such as blood pressure, temperature, pulse rate, and respiratory rate accurately
- Administered medications under the direction of healthcare professionals
- Performed basic laboratory tests including collecting specimens and conducting routine tests
- Scheduled appointments for patients, coordinating with other departments as needed
- Assisted with minor surgical procedures by preparing sterile equipment and assisting during the procedure itself
- Maintained inventory of medical supplies and equipment to ensure availability when needed
- Coordinated referrals to specialists or other healthcare providers based on physician recommendations
- Supported front desk operations by greeting patients, checking them in/out, and managing phone calls efficiently
- Ensured compliance with HIPAA regulations regarding patient privacy and confidentiality at all times
- Aided in training new medical assistants on office protocols and clinical procedures
- Closely monitored inventory levels of vaccines or medications requiring special storage conditions
- Responded quickly during emergencies or urgent situations within the clinic setting
- Served as a liaison between patients/families and healthcare providers to facilitate smooth communication flow
- Safely disposed of biohazardous waste materials according to established protocols
- Managed multiple tasks simultaneously while maintaining attention to detail and accuracy
- Demonstrated empathy and professionalism when dealing with patients from diverse backgrounds or those experiencing distressing situations
Education
Medical Assisting - New Orleans, LA
Bryman College
New Orleans, LA05.2006
High school diploma - Marrero, LA
L.W. Higgins High School
Marrero, LA05.1998
Skills
- Data entry
- Microsoft Outlook
- Immunizations
- Venipuncture
- Teamwork
- Documentation review
- Phlebotomy
- Pediatrics
- Medical terminology
- Clinical research
- organizational skills
- Patient care
- Clinical trials
- Experience administering injections
- HIPAA
- Patient monitoring
- Communication skills
- Data collection
- Vital signs
- Computer skills
- Laboratory experience
- Appointment scheduling
- Electronic health records
- Insurance verification
- Admin support tasks
Certification
BLS/CPR certified
Timeline
Front Desk Receptionist
Foot Health Center
10.2025 - 02.2026
Clinical Research Coordinator
Tandem Clinical Research
01.2023 - 10.2025
Medical Assistant
Pediatric Clinic Westbank
04.2007 - 01.2023
Medical Assisting - New Orleans, LA
Bryman College
High school diploma - Marrero, LA
L.W. Higgins High School