Antoinette Van Hoeven
Jacksonville,FL
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
7
7
years of professional experience
Work History
Receptionist
The Elements Of Therapy
10.2018 - 01.2024
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Server
Hurricane Grill & Wings
05.2017 - 01.2021
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
High School Diploma -
Ridgeview High School
Orange Park, FL06.2000
Skills
- Data Entry
- Clerical Support
- Administrative Support
- Scheduling
- File Management
- Data Inputting
- Professional Demeanor
- Customer and Client Relations
- Service-Oriented Mindset
- Excellent Communication
- Conflict Resolution
Timeline
Receptionist
The Elements Of Therapy
10.2018 - 01.2024
Server
Hurricane Grill & Wings
05.2017 - 01.2021
High School Diploma -
Ridgeview High School