Summary
Overview
Work History
Education
Skills
Timeline
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ANTON FLEMING

CHICAGO

Summary

Dynamic dispatcher with proven success at Bigstar Transportation, excelling in scheduling coordination and route planning. Recognized for enhancing dispatch efficiency and customer satisfaction through strong problem-solving skills and relationship building. Committed to continuous improvement and maintaining compliance with industry standards, ensuring optimal service delivery.

Professional office support specialist with focus on dispatch coordination ready to contribute effectively to team operations. Skilled in managing communication channels and ensuring timely responses to service requests. Reliable and adaptable, ensuring smooth workflow even under changing circumstances.

Overview

7
7
years of professional experience

Work History

Dispatcher Office Assistant

Direct Transport
04.2024 - Current
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Directed dispatching, routing, and tracking of fleet vehicles.
  • Maintained accurate records of dispatched calls, ensuring thorough documentation for future reference.
  • Monitored real-time GPS tracking of units in the field to optimize routing efficiency during emergency callout's.
  • Managed high-stress situations calmly and effectively, maintaining clear communication channels during emergencies.
  • Contributed to a smooth-running office environment by providing clerical support such as filing, data entry, and document preparation.

Lead Dispatcher

Bigstar Transportaion
08.2018 - 04.2024
  • Consistently met or exceeded company goals for dispatch efficiency and customer satisfaction through diligent work ethic and focus on continuous improvement.
  • Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
  • Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
  • Assisted in updating company policies related to dispatch operations, maintaining compliance with industry standards and regulations.
  • Maintained accurate records of all dispatched calls ensuring proper documentation is available when needed.
  • Monitored system performance and implemented improvements as needed, maintaining the highest level of service for clients.

Education

High School Diploma -

Senn High
Chicago, IL
09-1995

Skills

  • Scheduling coordination
  • Prioritization
  • Strong problem solver
  • Route planning
  • Filing and data archiving
  • Professional and mature
  • Telephone and email etiquette
  • Decision-making
  • Relationship building
  • Self motivation

Timeline

Dispatcher Office Assistant

Direct Transport
04.2024 - Current

Lead Dispatcher

Bigstar Transportaion
08.2018 - 04.2024

High School Diploma -

Senn High

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