Experienced Store Manager with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards for in store presentation.
Overview
17
17
years of professional experience
Work History
Store Manager
Clarks
Bridgewater, New Jersey, United States
01.2025 - Current
Won award for Top Store in US in Comps to LY with 26% lifts for 2025
Lifted conversion over 2 percentage points over LY
Lowered shrink results in 6 months, with 0.06% shrink
Managed a team of 8-10 employees, providing training, coaching, and performance evaluations to ensure high levels of productivity and customer satisfaction
Helped network and recruit to fill open roles across district from sales associate to store manager positions
Trained New Store Managers
Filled all in store open positions and maintained 100% employee retention
Implemented coaching logs to maintain employee accountability
Implemented in store employee morale incentives
Completed monthly floorsets and visual changes as set by corporate
Oversaw all aspects of store operations, sales, customers service, and staff supervision
Store Manager
Dr. Martens - Airwair International Ltd
New Jersey, United States
07.2019 - 01.2025
Brought store annual revenue to $1.688 million dollar revenue within 18 months, from $700k
Maintained highest mall conversion for the East coast at 15.7%
Helped increase store consumer ratings (secret shops, google reviews, from 2.4 stars to 4.6 stars)
Was chosen to be 1 of 2 store managers to partner with HR to be a recruitment champion to recruit for all retail hiring across the US
Managed a team of 10 to 15 employees, providing training, coaching, and performance evaluations to ensure high levels of productivity and customer satisfaction
Kept inventory under .03% shrink
Strong employee retention levels with average lifespan over 3+ years
Implemented employee recognition programs that boosted morale and increased employee retention
Held highest engagement survey results with team satisfactory at 4.68/5 compared to company average of 3.94/5
Trained full store teams for new stores and developed over 11 employees from sales associates into Sales Supervisors and Assistant Store Managers
Was the go-to store manager for testing new operational systems (Dayforce, StoreForce, MPOS, D365, IWD. Power BI
Oversaw all aspects of store operations, sales, customer service, inventory management and staff supervision
Assistant Manager
Skechers
New Jersey, United States
06.2015 - 10.2017
Increased Store Comp by 10% Year to Year
Annual Revenue $2.5 million
Trained and Developed 4 employees into Sales Supervisors
Organized and Retained Weekly/Monthly Paperwork
Maintained Operations Standards/Execution Time
Audited Reports for Store Opportunities/Misses
Trained/Developed Core Staff for Next Level Advancement
Brainstormed New Ideas to Execute Tasks/Sales Metrics
Assistant Manager
Justice
New Jersey, United States
06.2013 - 06.2015
Met Daily Sales Metrics and Goals
Annual Revenue $2.5 million
Trained and developed over 6 employees into Supervisors/Assistant Store Managers
Completed Daily Opening and Closing Routines
Completed Hiring Goals and Maintained Productive Staff
Completed Verbal and Written Warnings/ Staff Action Plans
Developed Core Staff for Next Level Opportunity
Maintained Store Re-Merchandising and Sell-Through Options
Junior Sales Manager
New York & Company
New Jersey, United States
04.2010 - 06.2013
Met Daily Sales Metrics and Goals
Annual Revenue $3.5 million
Had highest Credit Capture Rate in East Region at over 20%
Managed over 40 employees during peak season
Trained and Developed 3 employees into Junior Sales Managers
Completed Daily Opening and Closing Routines
Developed Action Plans to Reduce Shrink
Developed Talent Through Proper Training
Managed and Complete Floor-sets/Inventories
Made strategic decisions for Scheduling and Payroll Control