Antonia Dejesus
Chester,PA
Summary
Experienced in delivering customer support by effectively managing inquiries and providing accurate information regarding products and services. Successfully resolved customer complaints by implementing solutions that align with their needs, resulting in improved customer satisfaction. Maintained detailed records of interactions to inform future service improvements and enhance operational efficiency. Proficient in utilizing technology for tracking orders and processing payments, contributing to streamlined operations.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
CHC Solutions
Aston Mills, Pennsylvania
09.2022 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided accurate information about products and services to customers.
- Maintained a high level of professionalism when dealing with difficult customers.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Conducted regular follow-up calls with customers after resolving their issues.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered customer inquiries via phone, email, and chat.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Call Center Agent
icona management
Chester , PA
03.2021 - 09.2022
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Managed high-volume of inbound and outbound customer calls.
- Explained key information regarding products and services to customers to encourage informed decision-making.
- Maintained strong call control and quickly worked through scripts to address problems.
- Documented customer inquiries and feedback and entered service delivery suggestions in company database.
Supervisor
Harrahs Philadelphia Casino & Racetrack
Chester, PA
09.2014 - 02.2020
- Set up and manage or electronic filing systems, recording information updating paperwork, or maintaining documents, such as attendance records, correspondence, or other materials.
- Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
- Answer telephones and give information to callers, takes messages,or transfer calls to appropriate individuals.
- Create, maintain and enter information into databases.
- Operate office equipment,such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
- Greet visitors or callers and handle their inquiries or direct them to the appropriate person according to their needs
- Maintain scheduling and event calendars
- Schedule and confirm appointments for clients , customers or supervisors.
Server , Dishwasher
Granite Farms Estate
Media, PA
02.2009 - 07.2013
- Greet guest with friendly smile
- Maintain a friendly and upbeat attitude
- Make sure the guest had a wonderful experience
- Maintain time management
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
- Maintained assigned areas to keep organized and clean by mopping floor, to reduce accidents and sanitize.
Education
High School Diploma -
Act Academy Cyber Charter School
Philadelphia, PA06.2013
Skills
- Time management
- Computers and Electronics (filing)
- Monitoring
- Flexible scheduling
- Organized
Education and Training
other
Timeline
Customer Service Representative
CHC Solutions
09.2022 - Current
Call Center Agent
icona management
03.2021 - 09.2022
Supervisor
Harrahs Philadelphia Casino & Racetrack
09.2014 - 02.2020
Server , Dishwasher
Granite Farms Estate
02.2009 - 07.2013
High School Diploma -
Act Academy Cyber Charter School