Hi, I’m
Antonia Senn
Milwaukee,WI
One doesn’t discover new lands without consenting to lose sight, for a very long time, of the shore.
André Gide
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
8
years of professional experience
Work History
Parking Management CompanyMilwaukee, WI
Manager
06.2023 - Current
Job overview
- Assigned duties and work schedules to employees for adequate shift coverage.
- Resolved customer complaints or problems to decrease escalation issues to corporate.
- Implemented strategies to enable team members to provide quality services to clients.
- Explained regulations, policies, or procedures to new-hires to confirm understanding and compliance.
AmazonPewaukee, WI
Delivery Driver
02.2023 - Current
Job overview
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
KinderCare Learning CentersMilwaukee, WI
Childcare Assistant Teacher
08.2022 - 01.2023
Job overview
- Assisted teacher by developing lesson plans to meet educational goals for each child.
- Delivered clear, concise instructions to children to aid in each student's decision-making.
- Communicated with parents to inform about child's progress and classroom behavior.
- Supervised children during in-classroom activities and on playground.
Anxiety ExpertsSanta Barbara, CA
Office Manager
01.2020 - 05.2021
Job overview
- Communicate effectively with staff members, physicians and patients, employing active listening and interpersonal skills
- Provide proper scheduling of over 100 patients per week, ensuring timely and effective allocation of resources and calendars
- Create and manage electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable
- Manage all communication with current and prospective patients through text, email, and phone to address and remedy any issues
Rosewood Miramar BeachSanta Barbara, CA
Front Desk Agent
10.2019 - 01.2020
Job overview
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
- Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment
- Kept accounts in balance and ran daily reports to verify totals
Hotel CalifornianSanta Barbara, CA
Guest Reception and Concierge Agent
02.2019 - 10.2019
Job overview
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
- Collaborated with team members to handle guest requirements from check-in through check-out
- Scheduled deliveries of flowers, gifts, and other products and made reservations for spa services, dining, and transportation services
Towne ParkSanta Barbara, CA
Supervisor of Valet and Bellman Staff
09.2017 - 02.2019
Job overview
- Managed team of 15-20 employees, overseeing hiring, training, and professional growth of employees
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
- Participated in training by Forbes Travel Guide, winning department award for distinguishing myself and strengths in service
Towne ParkSanta Barbara, CA
Valet Associate and Bellman
09.2016 - 09.2017
Job overview
- Drove vehicles of different make, style and price points both to and from desired destination
- Kept facilities clean, neat and organized at all times to give areas professional and fresh appeal
- Delivered exceptional level of service to each customer by listening to concerns and answering questions
Selah Beauty & FashionsRacine, WI
Floor and Sales Associate
11.2015 - 08.2016
Job overview
- Balanced and organized cash register by handling cash, counting change and storing coupons
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions
Education
Purdue University Global
Bachelor of Science from Health And Wellness
06.2021
University Overview
- Coursework in nutrition, exercise science, health psychology, and stress management
- Successfully completed professional presentations, treatment plans, lectures and coursework, and have authored several resource guides in the field of health and wellness
Walden III High SchoolRacine, WI
High School Diploma
06.2016
Skills
- Payment Collection and Processing
- Guest Services
- Word processing
- Training and Development
- Invoicing and Billing
- Clerical duties
- Coaching and mentoring
- Operations management
- Business administration
- Verbal and written communication
- Schedule optimization
- Staff Management
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Manager
Parking Management Company
06.2023 - Current
Delivery Driver
Amazon
02.2023 - Current
Childcare Assistant Teacher
KinderCare Learning Centers
08.2022 - 01.2023
Office Manager
Anxiety Experts
01.2020 - 05.2021
Front Desk Agent
Rosewood Miramar Beach
10.2019 - 01.2020
Guest Reception and Concierge Agent
Hotel Californian
02.2019 - 10.2019
Supervisor of Valet and Bellman Staff
Towne Park
09.2017 - 02.2019
Valet Associate and Bellman
Towne Park
09.2016 - 09.2017
Floor and Sales Associate
Selah Beauty & Fashions
11.2015 - 08.2016
Purdue University Global
Bachelor of Science from Health And Wellness
Walden III High School
High School Diploma