Antonio Anaya
Conroe,TX
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Rideshare Driver
Uber/Lyft
Conroe, TX
12.2024 - Current
- Provided exceptional customer service, ensuring passenger comfort and satisfaction during rides.
- Maintained vehicle cleanliness and adherence to safety standards for enhanced rider experience.
- Utilized mobile applications for real-time navigation and communication with passengers.
- Responded to passenger concerns and complaints politely and professionally.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
CRM & Field Manager
JC Financial
Conroe, TX
2023 - 05.2025
- Analyzed customer data to enhance engagement strategies and improve retention rates.
- Mentored junior staff on CRM best practices, ensuring consistent use of systems across departments.
- Implemented workflow improvements that increased operational efficiency within the CRM platform.
- Evaluated system performance metrics to identify areas for enhancement and optimization.
- Managed customer relations on ongoing basis to maximize customer retention.
- Managed department call volume of 250-300 calls per day and coordinated department schedules to maximize coverage during peak hours.
Supervising Agent
American Income Life
09.2021 - 07.2022
- Offered solutions to working class families that met their present and future financial planning goals in the form of supplemental health, disease, and Life Products.
Store Manager
EZ PAWN
Corpus Christi, TX
05.2017 - 08.2021
- Analyzed business metrics in an effort to increase profits year over year. Communicated business strategy and developed direct reports business acumen and leadership skills. Established succession plans to insure bench was prepared for advancement opportunities.
Soft Lines Manager
Dicks Sporting Goods
Corpus Christi, TX
04.2015 - 04.2017
- 1 of 3 department managers in a 52,000 square ft building doing an estimated 11 million in volume annually. Managed both apparel and footwear departments directly and was responsible for entire building when store manager was not present.
Store Manager
Champs Sports
Austin, TX
10.2010 - 04.2015
- Worked from part time up to store manager in 3 years. Worked at stores in Corpus Christi, Midland and Austin Texas during my tenure.
Skills
- Customer Service
- Training
- Profit & Loss
- Sales Management
- Store Management Experience
Certification
- Driver's license
- Life & Health Insurance License
- Insurance Producer License
Timeline
Rideshare Driver
Uber/Lyft
12.2024 - Current
Supervising Agent
American Income Life
09.2021 - 07.2022
Store Manager
EZ PAWN
05.2017 - 08.2021
Soft Lines Manager
Dicks Sporting Goods
04.2015 - 04.2017
Store Manager
Champs Sports
10.2010 - 04.2015
CRM & Field Manager
JC Financial
2023 - 05.2025