ANTONIO BRITO
Litchfield Park,AZ
Summary
Skilled and knowledgeable leader with good customer service, problem-solving and decision-making abilities. Restaurant professional effective at handling high workloads in fast-paced environments. Satisfy customers and bring in repeat business by working well with front- and back-of-house teams. Serves diverse needs with friendly, fast support. Successful at training and motivating new and established staff.
Overview
6
6
years of professional experience
Work History
Server
Firebirds Wood Fired Grill
11.2023 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server Shift Leader
The Lola
06.2021 - 12.2024
- Successfully mediate with dissatisfied guests through proactive management of complaints and concerns
- Oversaw server assignments
- Handled end-to-end customer relations from menu presentation through final check close-out
- Anticipated needs of routine tables, large groups and special events to satisfy guests.
- Server
Server/Bartender
Applebees
01.2019 - 07.2021
- Make cocktails and pour beer
- Take orders and communicate with guests and kitchen
- Ensure the guests have a quality visit.
- Delivered food and beverages promptly to customers.
Salt Tacos and Tequila
01.2020 - 05.2021
- Enter in orders on POS
- Give the guests exceptional customer service and get them everything they need throughout their visit
- Deliver drinks and food to tables.
- Restocked service stations to maximize availability.
Education
Bachelor of Science (B.S - Applied Computing
Arizona State University
No Degree - Applied Computing
Estrella Mountain Communtiy College
Skills
- Table Setting Arrangements
- Food Preparation and Safety
- Food Sales and Promotion
- Check Payment Processing
Accomplishments
- Customer Service
- Cash Handling
- Time management
- Multitasker
- Communication
- Native english
Timeline
Server
Firebirds Wood Fired Grill
11.2023 - Current
Server Shift Leader
The Lola
06.2021 - 12.2024
Salt Tacos and Tequila
01.2020 - 05.2021
Server/Bartender
Applebees
01.2019 - 07.2021
Bachelor of Science (B.S - Applied Computing
Arizona State University
No Degree - Applied Computing
Estrella Mountain Communtiy College