Summary
Overview
Work History
Education
Skills
Timeline
Generic

Antonio Terrell

Milwaukeee

Summary

Dynamic Guest Service Representative with a proven track record at Marriott, excelling in customer service and issue resolution. Recognized for enhancing guest satisfaction through effective communication and meticulous attention to detail. Skilled in payment processing and adept at collaborating with teams to ensure seamless operations and memorable experiences.

Overview

3
3
years of professional experience

Work History

Guest Service Representative

Marriott
01.2025 - Current
  • Greet guests with a warm and friendly welcome
  • Check-in and check-out guests efficiently and accurately
  • Provide information about hotel facilities, services, and local attractions
  • Handle guest inquiries, requests, and complaints promptly and professionally
  • Assist with reservations and manage room assignments
  • Process payments and maintain accurate records
  • Collaborate with other hotel departments to ensure guest satisfaction
  • Maintain a clean and organized front desk area

CITY LABORER (DPW)

City Of Milwaukee
11.2022 - 10.2024
  • Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
  • Ensured safety compliance through regular inspection of tools and equipment, reporting any issues promptly.
  • Followed instructions and safety protocols while operating machinery and equipment.
  • Climb into and out of underground sewer facilities performing sewer cleaning and repair.
  • Perform various facilities and grounds maintenance tasks, such as cleaning work sites and litter pick-up.
    Use power tampers, plate compactors, and vibratory rollers to level/compact soil or other material, such as asphalt and gravel; use hand tampers to level sod.

Education

High School Diploma -

Marshall High School
Milwaukee, WI
06-2022

Skills

  • Customer service
  • Computer skills
  • Guest accommodations
  • Detail-oriented
  • Issue resolution
  • Payment processing
  • Complaint handling
  • Documentation and reporting
  • Teamwork and collaboration
  • Organizational skills

Timeline

Guest Service Representative

Marriott
01.2025 - Current

CITY LABORER (DPW)

City Of Milwaukee
11.2022 - 10.2024

High School Diploma -

Marshall High School

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