Antonn Robinson
Georgetown
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT position. Committed to supporting team success and driving company objectives through effective collaboration and attention to detail.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Mobile Expert
T-Mobile
03.2021 - Current
- Achieved multiple recognitions for ranking within the top 20% of sales performers, as part of the Winners Circle program.
- Advanced through three distinct store locations, each showing a measurable increase in foot traffic and overall sales performance.
- Delivered exceptional customer service by offering tailored consultations to guide customers in selecting the ideal devices, plans, and accessories based on their unique needs.
- Consistently exceeded sales targets, driving performance in mobile devices, accessories, and service plans to meet and surpass company goals.
- Provided expert product knowledge, educating customers on the latest T-Mobile devices, 5G technology, service plans, and promotional offers to ensure informed purchasing decisions.
- Managed customer accounts with precision, addressing account modifications, billing inquiries, device upgrades, and technical support to ensure a seamless experience.
- Resolved technical issues efficiently, assisting customers with device malfunctions, software concerns, and connectivity problems to enhance satisfaction and reduce churn.
- Collaborated with team members to achieve store-wide sales objectives, contribute to a positive team environment, and share expertise in a dynamic, high-energy retail setting.
Mobile Sales Associate
Sprint
03.2018 - 03.2021
- Gained experience at two distinct third-party locations: iMobile and PCS Mobile Solutions.
- Consistently ranked within the top 5 employees regionally, out of an average of 50+ staff members.
- Increased monthly sales performance, boosting personal sales from approximately 30 units (smartphones and non-smartphone devices) to over 60 units.
- Recognized for leadership potential with an opportunity to advance to the role of Assistant Manager.
Store Manager
Genesco – Journeys
06.2016 - 10.2018
- Relocated three times across two states to drive sales recovery at each respective location.
- Managed teams of 10 to 25 employees, overseeing daily operations and performance.
- Led recruitment efforts, including sourcing, interviewing, and onboarding new hires, as well as completing essential documentation (I-9 forms, direct deposit setup, etc.).
- Oversaw inventory management, handling up to 40,000 items and ensuring accurate stock levels.
Education
Associate of Applied Science - Information Technology – IT Generalist
Purdue University Global
West Lafayette, IN03.2021
Bachelor of Science - Cybersecurity
Purdue University Global
West Lafayette, IN10-2023
Skills
- Cross-platform proficiency
- Mobile security best practices
- Strong communication and interpersonal skills
- Analytical thinking
- Teamwork and collaboration
- Self motivation
- Adaptable and flexible
- Attention to detail
- Goal driven
- Information security
- Network security
- Honest and dependable
Certification
Actively pursuing the Security+ certification to enhance expertise in cybersecurity and IT security best practices.
Timeline
Mobile Expert
T-Mobile
03.2021 - Current
Mobile Sales Associate
Sprint
03.2018 - 03.2021
Store Manager
Genesco – Journeys
06.2016 - 10.2018
Associate of Applied Science - Information Technology – IT Generalist
Purdue University Global
Bachelor of Science - Cybersecurity
Purdue University Global