Anya Gordon
Oceanside,CA
Summary
Dedicated and personable worker with two and a half years of experience in delivering exceptional customer service in fast-paced dining environments. Known for building strong rapport with guests, anticipating their needs, and ensuring a positive dining experience. Fluent in both English and French, allowing me to connect with a diverse range of customers. Passionate about creating memorable experiences and committed to upholding the highest standards of hospitality.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Crew Member
McDonald's
04.2024 - 12.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Managed multiple orders simultaneously, maintaining quality and efficiency.
- Worked well with teammates and accepted coaching from management team.
- Handled customer complaints effectively, resolving issues promptly to guarantee positive dining experiences.
- Adhered to food safety and sanitation guidelines, achieving compliance during inspections.
- Trained new team members on store operations, including food safety, customer service standards, and cash handling procedures.
- Consistently exceeded sales goals by promoting upsells and new menu items.
- Supported colleagues in managing store tasks under pressure.
Sandwich Artist
Subway
05.2023 - 01.2024
- Ensured adherence to health and safety standards through employee mentorship.
- Greeted guests, promoted specials, and took orders.
- Ensured proper transaction handling with precise operation of the cash register.
- Kept workplace clean and organized in line with restaurant policies.
- Enhanced service speed using efficient multitasking techniques.
- Ensured compliance with food safety guidelines, leading to a flawless record in health and safety evaluations.
- Achieved positive feedback from multiple customers by maintaining superior service standards.
- Balanced cash registers at shift's end while maintaining exactness in transactions.
Education
Associate Of Business - Business
Miracosta College
Oceanside, CASkills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Clear communication
- Cash handling
- Cleaning
- Customer engagement
- Taking orders
- Interactive communication skills
- Basic math
- Drive-thru operations
- Food preparation
- Store opening and closing
Certification
- Food Handler Certification - State or Local Health Departments.
- Conflict Resolution Certificate - Various Professional Development Organizations.
Timeline
Crew Member
McDonald's
04.2024 - 12.2024
Sandwich Artist
Subway
05.2023 - 01.2024
Associate Of Business - Business
Miracosta College