April Coburn
Blackfoot,ID
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Administrative Assistant
City of Pocatello
Pocatello, ID
11.2025 - Current
- Creates and closes files or work orders, compiles and monitors report data, and enters data into database software; coordinates responses to constituent emails and communications by providing direct responses or directing inquiries to the appropriate unit or person; and provides support for various meetings, including transcription.
- Assists in invoicing, processing accounts payable and accounts receivable, payroll and time records and includes preparing required reports (daily, monthly, annually), and maintaining related files.
- Support functions using independent judgment in applying existing policies and procedures to complete assignments and respond to non-routine inquiries and explain department/division services, policies, procedures and rationale for decisions to customers. Serves as a point of contact for staff and/or the public to know who's doing what and where, and to coordinate office functions and perform clerical/secretarial/administrative support duties with considerable independence and discretion in applying policies and procedures.
- Research, compilation and organization of materials/data for staff use and/or preparation of reports or presentations. Duties include composing correspondence on own initiative or from general instructions, formatting and typing a variety of sensitive, confidential, official and/or legal letters and documents.
- Perform special projects that may require independent research and analysis, handle difficult or upset citizens, research problems, prepare and maintain reports for specific department functions, manages/maintains various department specific databases, composes correspondence, and prepares reports on selected issues and processes.
- Answer inquiries and provide information to the public, other City departments, businesses and private citizens.
- Independently research, compile and organize materials to prepare reports, handle complaints or resolve problems.
Branch Manager
Security Finance
Idaho Falls, ID
02.2025 - 11.2025
- Opening and closing branch
- Responsibility for overall operations of the branch office including lending and collections
- Take incoming calls for customers who want to make a payment on their account as well as taking applications over the phone for potential customers who are looking for a loan
- Process new accounts and loan renewals
- Achieve account gain through proven loan judgment and effective customer solicitation
- Managing assigned accounts and keeping accounts current
- Collecting payments
- Manage collection activity for delinquent accounts
- Maintaining office cash with accuracy and security
- Bank deposits
- Maintain confidentiality of bank records and client information
- Develop and maintain good relationships with customers
- Creating repeat business by developing long-term relationships with customers
- Recruiting office staff
- Staff development/training
- Scheduling
- Setting daily goals for office staff
- Ordering office supplies
- Preparing branch reports
- Practice compliance with state and federal lending regulations and company policies
Records Clerk
Bingham County
Blackfoot, ID
09.2021 - 07.2024
- Operates computer terminal to enter, delete and retrieve data related to property descriptions, appraisals, valuations, ownership, title transfers, etc.
- Maintains and continually processes splits, combinations, acre changes, legal description changes, etc.
- Generates computer reports and distributes to various locations/departments.
- Answers incoming phone calls and greets walk-in customers, provides general information to the public, answers questions and inquiries, provides specific information about property values and assessments, assists with data revisions, processes application and change forms, and provides referrals to other departments or staff as needed.
- Runs daily reports to balance and check for errors in recording of all data entry for assessment purposes.
- Processes homeowner exemption applications;
- Processes circuit breaker applications; reviews application for calculation errors.
- Updates and maintains multiple data bases for personal property, circuit breaker, land base, solid waste, new construction, urban renewal and others.
- Maintains a variety of computerized and hard copy files.
- Receives, records, copies, verifies, proofs, and maintains a variety of documents.
- Performs a variety of general office tasks such as typing, copying, filing, phones, etc.
- Works closely with programmers to design user friendly programs; reviews and updates user manual for tax administration program
- Prepares reports of activities as needed.
- Responds to citizens' questions and comments in a courteous and timely manner.
- Performs all work duties and activities in accordance with County policies, procedures and safety practices.
Customer Service Representative
Lincare Healthcare
Blackfoot, ID
06.2018 - 09.2021
- Receive and process telephone and fax requests from referral sources and patients to provide durable medical equipment.
- Obtain all pertinent intake information and documentation to enter orders accurately and efficiently.
- Maintain strong and positive relationships with doctor's offices and referral sources.
- Answer multi-phone line system efficiently and direct calls to the correct person.
- Develop product knowledge with ongoing training.
- Complete insurance verification, authorizations, claims follow up and update patient files.
- Assist in resolving client concerns.
- Maintain confidentiality and security of patient information.
- Scanning, indexing and exporting patient heath records
- Ensure records system procedures comply with federal and state statutes and regulations.
Patient Services Specialist
Healthy Place Counseling
Boise, ID
07.2016 - 12.2017
- Greet all patients in a courteous and professional manner.
- Register patients as part of the check in process and obtain all necessary documents.
- Obtain personal information including emergency contacts and insurance information.
- Obtain pre-authorizations from insurance companies.
- Process all incoming referrals, faxes and records requests.
- Collect co-pays, payments and maintain the cash drawer.
- Preparation of clinic paperwork per provider.
- Receive all office mail and distribute to appropriate personnel.
- Schedule all patient appointments including reminder calls.
- Scan all clinic documents and indexing patient intake, eligibility and consents into EMR.
- Participate in all clinic staff meetings.
Claims Specialist
Norco Inc
Boise, ID
12.2014 - 07.2016
- Understand documentation requirements of insurance companies based on insurance contracts and guidelines
- Append necessary billing modifiers and narratives for items billed to insurance
- Complete claim submission process once all documentation has been properly received according to payer guidelines
- Monitor and work Validations errors and reports
- Comply with all federal and state payer regulatory policies regarding claim processing
- Complete necessary follow-up protocol applicable for prior authorization, reauthorization and unreturned documents
- Work to ensure patient information is kept up to date and complete Account Status changes
- Perform other tasks as assigned or necessary.
Education
Some college -
Boise State University
Boise, ID05-2005
Some college - undefined
University of Phoenix
Meridian, ID08-2003
Some college - undefined
College of Southern Idaho
Twin Falls, ID12-1999
Skills
- Administrative experience
- Data entry
- Microsoft Office
- Computer skills
- Office administration
- Customer service
- Clerical experience
- Database management
Certification
Driver's License
Timeline
Administrative Assistant
City of Pocatello
11.2025 - Current
Branch Manager
Security Finance
02.2025 - 11.2025
Records Clerk
Bingham County
09.2021 - 07.2024
Customer Service Representative
Lincare Healthcare
06.2018 - 09.2021
Patient Services Specialist
Healthy Place Counseling
07.2016 - 12.2017
Claims Specialist
Norco Inc
12.2014 - 07.2016
Some college - undefined
University of Phoenix
Some college - undefined
College of Southern Idaho
Some college -
Boise State University