APRIL GILBERT GRIFFIN
Brentwood,USA
Summary
Attentive Surgery Scheduler familiar with ICD-10 coding. Fluent using EPIC and EHR systems. Skilled in multitasking, strong communication, and coordinating operations. Works well in fast-paced administrative environments focused on maintaining smooth and efficient scheduling services. Effective at setting up as many as 10 weekly procedures for three surgeons in a busy practice. Well-versed in checking coverage and obtaining authorizations. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
30
30
years of professional experience
Work History
Surgery Scheduler
East Bay Cardiac Surgery Center
3300 Webster St. #500 Oakland, CA 945609
11.2021 - Current
- Coordinated with facilities to set up surgeries for 3 Cardiothoracic surgeons..
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Verified insurance coverage and obtained pre-authorizations.
- Educated patients about surgeries and provided treatment plan documentation.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Checked patients in and out and collected payments.
- Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
- Ensured optimal patient care by maintaining detailed records of medical histories, insurance information, and surgical consents.
- Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Collaborated closely with administrative staff to ensure adequate staffing levels during high-volume surgery days or absences among team members.
Executive Assistant/ Personal Assistant/ Surgery Scheduler
Oakland Bone and Joint Specialists
Oakland, USA
08.2004 - 11.2021
- Contacted insurance providers to verify correct insurance information and get authorization for proper billing codes
- Updated patient accounts and information on a daily basis
- Scheduled and confirmed appointments for entire management team
- Coordinated admission processes and prepared medical records and agreement packets
- Handled and processed confidential patient information
- Assist doctor during clinic hours
- Handle authorizations for DME, Diagnostic Testing, and Lab Orders
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Answered high volume of phone calls and email inquiries.
- Monitored expenses closely, maintaining an organized filing system for easy access to financial records.
Administrative Assistant / Medical Assistant
EMC MEDICAL GROUP
Oakland, USA
04.1995 - 08.2004
- Maintained detailed administrative and procedural processes to improve accuracy and efficiency
- Coordinated all department functions for team
- Managed medical supply inventory, insurance records, patient charts and company files using online tracking system
- Contacted providers to discuss status of re-billing and reimbursement process to ensure account resolution
- Contacted insurance providers to verify correct insurance information and get authorization for proper billing codes
- Supervised and trained admitting, billing and collection staff
- Updated patient accounts and information on a daily basis
- Created databases and spreadsheets to improve inventory management and reporting accuracy
- Managed incoming and outgoing calls for busy medical office
- Scheduled and confirmed appointments for entire management team
- Successfully established effective systems for record retention by creating database for daily correspondence tracking
- Developed more efficient filing systems and customer database protocols
Education
Associate of Arts - Business Management, Dental Administrative Assistant, Dental assistant
Bay City
San Francisco, CA01.1985
Skills
- Administrative Support
- Obtaining authorizations
- Data entry
- Schedule coordination
- Microsoft Office
- EPIC
- HIPAA compliance
- Following up with patients
- Insurance verification
- Facility coordinating
- Calendar management
- EHR systems expertise
- Scheduling tests and procedures
Additionalinformation
Impeccable references & letters of recommendation available immediately upon request., 2125 Carrara street, Brentwood, CA, 94513
Career Overview
I feel that respect, professionalism, organization, and common sense are extremely necessary to have a strong and thriving business and career. All of which I do on a daily basis when doing my job to ensure I represent the business in a professional manner. I am a committed and motivated Administrative Assistant and I exhibit exceptional customer service, decision making skills and a strong work ethic. I have a professional demeanor and I show great initiative.
Timeline
Surgery Scheduler
East Bay Cardiac Surgery Center
11.2021 - Current
Executive Assistant/ Personal Assistant/ Surgery Scheduler
Oakland Bone and Joint Specialists
08.2004 - 11.2021
Administrative Assistant / Medical Assistant
EMC MEDICAL GROUP
04.1995 - 08.2004
Associate of Arts - Business Management, Dental Administrative Assistant, Dental assistant
Bay City