Summary
Overview
Work History
Education
Skills
Additionalinformation
Career Overview
Timeline
Generic

APRIL GILBERT GRIFFIN

Brentwood,USA

Summary

Attentive Surgery Scheduler familiar with ICD-10 coding. Fluent using EPIC and EHR systems. Skilled in multitasking, strong communication, and coordinating operations. Works well in fast-paced administrative environments focused on maintaining smooth and efficient scheduling services. Effective at setting up as many as 10 weekly procedures for three surgeons in a busy practice. Well-versed in checking coverage and obtaining authorizations. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

30
30
years of professional experience

Work History

Surgery Scheduler

East Bay Cardiac Surgery Center
11.2021 - Current
  • Coordinated with facilities to set up surgeries for 3 Cardiothoracic surgeons..
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Verified insurance coverage and obtained pre-authorizations.
  • Educated patients about surgeries and provided treatment plan documentation.
  • Expertly managed planning, scheduling, and coordination of outpatient procedures.
  • Checked patients in and out and collected payments.
  • Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
  • Ensured optimal patient care by maintaining detailed records of medical histories, insurance information, and surgical consents.
  • Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
  • Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
  • Collaborated closely with administrative staff to ensure adequate staffing levels during high-volume surgery days or absences among team members.

Executive Assistant/ Personal Assistant/ Surgery Scheduler

Oakland Bone and Joint Specialists
08.2004 - 11.2021
  • Contacted insurance providers to verify correct insurance information and get authorization for proper billing codes
  • Updated patient accounts and information on a daily basis
  • Scheduled and confirmed appointments for entire management team
  • Coordinated admission processes and prepared medical records and agreement packets
  • Handled and processed confidential patient information
  • Assist doctor during clinic hours
  • Handle authorizations for DME, Diagnostic Testing, and Lab Orders
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
  • Answered high volume of phone calls and email inquiries.
  • Monitored expenses closely, maintaining an organized filing system for easy access to financial records.

Administrative Assistant / Medical Assistant

EMC MEDICAL GROUP
04.1995 - 08.2004


  • Maintained detailed administrative and procedural processes to improve accuracy and efficiency
  • Coordinated all department functions for team
  • Managed medical supply inventory, insurance records, patient charts and company files using online tracking system
  • Contacted providers to discuss status of re-billing and reimbursement process to ensure account resolution
  • Contacted insurance providers to verify correct insurance information and get authorization for proper billing codes
  • Supervised and trained admitting, billing and collection staff
  • Updated patient accounts and information on a daily basis
  • Created databases and spreadsheets to improve inventory management and reporting accuracy
  • Managed incoming and outgoing calls for busy medical office
  • Scheduled and confirmed appointments for entire management team
  • Successfully established effective systems for record retention by creating database for daily correspondence tracking
  • Developed more efficient filing systems and customer database protocols

Education

Associate of Arts - Business Management, Dental Administrative Assistant, Dental assistant

Bay City
San Francisco, CA
01.1985

Skills

  • Administrative Support
  • Obtaining authorizations
  • Data entry
  • Schedule coordination
  • Microsoft Office
  • EPIC
  • HIPAA compliance
  • Following up with patients
  • Insurance verification
  • Facility coordinating
  • Calendar management
  • EHR systems expertise
  • Scheduling tests and procedures

Additionalinformation

Impeccable references & letters of recommendation available immediately upon request., 2125 Carrara street, Brentwood, CA, 94513

Career Overview

I feel that respect, professionalism, organization, and common sense are extremely necessary to have a strong and thriving business and career. All of which I do on a daily basis when doing my job to ensure I represent the business in a professional manner. I am a committed and motivated Administrative Assistant and I exhibit exceptional customer service, decision making skills and a strong work ethic. I have a professional demeanor and I show great initiative.

Timeline

Surgery Scheduler

East Bay Cardiac Surgery Center
11.2021 - Current

Executive Assistant/ Personal Assistant/ Surgery Scheduler

Oakland Bone and Joint Specialists
08.2004 - 11.2021

Administrative Assistant / Medical Assistant

EMC MEDICAL GROUP
04.1995 - 08.2004

Associate of Arts - Business Management, Dental Administrative Assistant, Dental assistant

Bay City
APRIL GILBERT GRIFFIN