April Myers
Blanco,TX
Summary
Attentive receptionist with excellent work ethic and positive demeanor. Polished in attending to phone calls and updating calendars and schedules. Organized and dedicated with several years of hands-on experience in administrative roles.
Overview
12
12
years of professional experience
Work History
Receptionist
Corsicana Veterinary Clinic
Corsicana, Texas
12.2015 - 12.2016
- Managed company database and ensured the accuracy of contact information.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Greeted clients with confidence and friendly communication
- Developed and maintained a filing system for essential documents, improving office organization.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Managed inventory of office supplies and placed orders to ensure adequate stock levels.
- Coordinated pick-up and delivery of express mail services.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Completed routine maintenance and repair.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Assisted the veterinarian with treatment while in procedure rooms
Receptionist Assistant
Natural Specialty Sales
Austin, Texas
06.2005 - 11.2008
- Updated and recorded customer or client information to maintain accounts.
- Developed strong relationships with clients through excellent communication skills.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
- Developed and maintained a filing system for essential documents, improving office organization.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Conducted initial screening of incoming calls to determine urgency and directed them accordingly.
- Responded to customer inquiries via phone or email promptly and courteously.
- Input new documents, expenses and orders into system for timely recordkeeping.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Operated multi-line telephone system to handle high volume of daily calls to office.
- Scheduled space or equipment for special programs, meetings and conferences.
- Provided administrative support to various departments, assisting with document preparation and data entry.
- Greeted customers, answered general questions and directed to appropriate locations.
- Handled confidential documents with discretion.
- Maintained a neat, organized reception area.
- Prepared documents such as invoices, reports, memos, letters, financial statements.
Skills
- Scheduling
- Bookkeeping
- Scheduling appointments
- Front desk operations
- Appointment scheduling
- Telephone skills
- Supply management
- Office supply inventory control
- Database administration
- Positive and professional
- Office administration
- Calm demeanor
- Phone etiquette
- Reception desk management
Timeline
Receptionist
Corsicana Veterinary Clinic
12.2015 - 12.2016
Receptionist Assistant
Natural Specialty Sales
06.2005 - 11.2008