April Ochoa
11700 Dionda Lane ,Texas
Summary
I a dependable and friendly person who excels at learning and mastering new concepts and skills. Dedicated to continuous process improvements to maximize profit potential. Results-oriented, driven, and dedicated to continuous process improvements.
Overview
9
9
years of professional experience
Work History
Store Manager
Mobilelink USA
01.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Sales Associate
Sherwin Williams Co
09.2022 - 07.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
Retail Store Manager
Talk More Wireless
01.2020 - 08.2022
- Planned and executed promotional events in-store in order to increase business and sales revenues
- Routine store inventories were completed by me
- Was in charge of training, coaching, and sharing innovative sales tactics with [Number] sales team members
- Kept orderly and accurate accounting records by monitoring sales documentation
- Managed
Retail Store Manager
Go metro inc
08.2015 - 01.2020
- Devised and implemented effective strategies to keep profit at or above [Number]%
- Kept orderly and accurate accounting records by monitoring sales documentation
- Managed
- Used a Point of Sale register system to complete transactions
- Was in charge of preparing and submitting nightly bank deposits
- Mentored employees and instructed them on how to handle difficult sales, issues, and customers
- Collaborated with the sales, marketing, and management teams to develop solutions and achieve common goals.
Education
High School -
John H. Reagan High School
Houston, TX01.2000
Skills
- Sales
- Barcode scanning
- Reliable and dependable
- Staff training/development
- Cash handling accuracy
- Relationship building
- Positive outlook
- Customer service
- Employee training
- Time management
- Organized
Languages
Spanish
Native or Bilingual
Timeline
Store Manager
Mobilelink USA
01.2024 - Current
Sales Associate
Sherwin Williams Co
09.2022 - 07.2023
Retail Store Manager
Talk More Wireless
01.2020 - 08.2022
Retail Store Manager
Go metro inc
08.2015 - 01.2020
High School -
John H. Reagan High School
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