April Todd
Palm Coast,FL
Summary
Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success. Results-driven Store Manager with a proven track record in driving sales growth, enhancing customer service, and developing team talent. Expertise in operational efficiency and problem-solving ensures optimal store performance.
Overview
21
21
years of professional experience
Work History
Store Manager
Robert Graham
Daytona Beach, FL
10.2024 - Current
- Managed daily store operations and ensured adherence to company policies.
- Trained and mentored staff to elevate customer service skills.
- Oversaw inventory management, maintaining optimal stock levels for sales.
- Developed visual merchandising strategies to improve product presentation.
- Implemented promotional campaigns, driving customer engagement and sales growth.
- Analyzed sales data to identify trends and optimize inventory adjustments.
- Collaborated with corporate team on improvements to store layout and design.
- Resolved customer inquiries and complaints, enhancing overall shopping experience.
Store Manager
Kirklands
St. Augustine, FL
11.2022 - 10.2024
- Elevated store rank from 26 to 3 by developing targeted sales strategies.
- Established and enforced customer service standards, ensuring consistent staff compliance.
- Conducted daily operations, including cash management and store opening and closing procedures.
- Organized promotional events to enhance product visibility and drive sales.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Recruited, trained, and supervised new talent, focusing on retention of top performers.
- Maintained visual merchandising standards to create appealing customer experiences.
- Ensured strict adherence to company SOPs across all operational activities.
Store Manager
Soma (Chicos-FAS)
Peachtree City, GA
11.2014 - 03.2022
- Prepared and updated weekly and monthly reports for District Sales Manager to track store's performance metrics
- Established partnerships with plastic surgeons, which created a new revenue stream for the company
- Instructed store team members on their KPI's, which helped the store achieve the company's goals
- Recruit, train and maintain a fully staffed store to which allowed me to help other stores, districts and regions
- Regional leader for training and maintaining 'Top Talent' held conference calls for under staffed stores
- District 'New Store Manager' trainer
- Acting DSM when needed
- Traveling store manager outside of home district
- Visual Captain - worked with corporate to help set new visuals
Store Manager
Ann Taylor Factory Store
Locust Grove, GA
06.2012 - 08.2013
- Created partnerships with executive airports and flight crews to help create a new revenue stream for the company
- Exceeded company's goals and received quarterly sales award
PRO-Sales Manager
Home Depot
Atlanta, GA
01.2007 - 01.2010
- Managed all commercial accounts
- Trained sales team members on policies and procedures
- Corporate team member of 'The Green Team'-found ways to recycle in stores and creating more associate engagement
- Created construction order form for roofers to fill out and fax to eliminate trips to the store
Customer Service
IKEA
Atlanta, GA
02.2005 - 01.2010
- Trained sales team members on policies and procedures
- Created a parts book to catalog spare parts thus saving the company 5 million dollars worldwide
- Implemented new processes to improve customer service efficiency.
- Conducted regular performance reviews of customer service representatives.
- Resolved customer service issues promptly within established guidelines.
- Investigated complex customer service issues using internal resources.
Education
Associate Degree of Arts - Architecture
University of Miami
Miami, FLGold Coast Real Estate School
Skills
- Sales Management
- Talent Acquisition & Development
- Customer Service Management
- Store Merchandising
- Operational budgeting
- Payroll Management
- POS Systems
- Operations Management
- Shift Scheduling
- Operational Efficiency
- Flexible Schedule
- Problem-Solving
Timeline
Store Manager
Robert Graham
10.2024 - Current
Store Manager
Kirklands
11.2022 - 10.2024
Store Manager
Soma (Chicos-FAS)
11.2014 - 03.2022
Store Manager
Ann Taylor Factory Store
06.2012 - 08.2013
PRO-Sales Manager
Home Depot
01.2007 - 01.2010
Customer Service
IKEA
02.2005 - 01.2010
Associate Degree of Arts - Architecture
University of Miami
Gold Coast Real Estate School