Results-oriented Operations Leader with over 20 years in retail, driving sales growth and team performance. Led a high-volume store to 1.5 million in monthly sales, achieving significant year-to-date growth and excellence in shrink reduction. Skilled in staff development and fostering accountability, with a strong track record of enhancing profitability and operational efficiency.
Work History
Store Manager
12 Years 3 Months
Aldi | Menifee, California | 06.2014 - Current
Leads daily operations for a high-volume retail store generating approximately1.5 million in monthly sales, overseeing staffing, merchandising, inventory, and customer experience
Directs, coaches, and develops a team of about 20 employees, building a culture of accountability and operational excellence.
Achieved 13 percent year-to-date sales growth and consistently ranked in the company’s top 5 performers for shrink reduction in 8 of 12 years, including multiple number one rankings.
Monitored sales activities to enhance customer satisfaction and ensure quality standards.
Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
Selected as an original store manager to support Aldi’s California market launch and grand openings. Trained and mentored new store managers, contributing to leadership development across Southern California.
Implemented process improvements that reduced waste, improved efficiency, and increased profitability.
Formulated pricing policies for merchandise to optimize profitability.
Planned budgets and authorized payments and merchandise returns to maintain financial accuracy.
Review inventory and sales records to prepare reports for management and budget departments.
Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
Assistant
11 Months
Walmart | Huntington Beach, CA | 06.2013 - 05.2014
Supervised operations across multiple departments in a high-volume retail environment. Led and supported teams of 50 plus associates while overseeing staffing, merchandising, inventory, and customer service.
Directed and supervised employees in sales, inventory management, cash reconciliation, and customer service.
Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
Delegated responsibilities to employees to improve team efficiency and productivity.
Enforced safety and health regulations to maintain a secure work environment.
Gained cross-functional leadership experience, leading to recruitment by Aldi as a store manager.
Assistant Branch Manager
4 Years 10 Months
Enterprise | Orange, CA | 08.2008 - 06.2013
Ranked among the top 5 sales performers in the California region multiple times.
Managed commercial accounts, ensuring high customer satisfaction and retention rates.
Promoted from branch associate, developed new corporate business by building client relationships and securing long-term rental agreements.
Strengthened expertise in business development, negotiation, operations, and client relationship management
Analyzed customer preferences to tailor sales strategies. to determine focus of sales efforts.
Visited franchised dealers to generate interest in establishing or expanding leasing programs.
Assistant Front End Manager
1 Year 11 Months
Ralph's | San Diego, CA | 07.2006 - 06.2008
Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
Greeted and assisted customers, responding to inquiries and resolving complaints to enhance customer satisfaction.
Assigned employee roles based on skills and needs to optimize team performance.
Ensured compliance with safety, health, and security regulations in the workplace.
Inspected merchandise for correct pricing and display, ensuring functionality met customer expectations.
Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
Education
B.A. - Business Administration
San Diego State University | San Diego, CA | 05-2008