April Yax
Application Developer
Glendale,AZ
Summary
Customer-focused software professional with superior communication skills and expertise in various technical platforms. Understands and meets both client and employer needs and develops highly functional, robust and easy-to-use applications. Excels as hands-on developer and oversees work of software teams.
Overview
12
12
years of professional experience
8
8
years of post-secondary education
Work History
Office Manager
Beacon Unitarian Universalist Congregation
Flagstaff, Arizona
01.2019 - 03.2020
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Coached new hires on company processes while managing employees to achieve maximum production.
Customer Service
General Electrical Capital
Tempe, Arizona
11.2009 - 12.2013
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recorded account information to open new customer accounts.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Office Manager
PhoenixSynergy
Phoenix, Arizona
03.2005 - 11.2009
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Developed standard operating procedures for all administrative employees.
Software Support
Parish Data Systems
Phoenix, Arizona
01.2003 - 03.2005
- Provided initial support on software tickets submitted, maintaining resolution rate of 100%.
- Performed root cause analysis and general troubleshooting over the phone / remote desktop.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Collaborated with outside departments to implement system-wide improvements.
Education
Master of Science - Justice Studies
Arizona State University
Tempe, AZ 08.2014 - 05.2016
Bachelor of Science - Sociology
Arizona State University
Tempe, AZ 09.2010 - 05.2014
Bachelor of Science - Justice
Arizona State University
Tempe, AZ 09.2012 - 05.2014
Professional Certificate in Coding - Full Stack Development
Massachusetts Institute of Technology
Cambridge, MA 07.2021 - 03.2022
Skills
Policy and procedure modification
Documentation and control
Organizational skills
JavaScript programming
CSS proficiency
Project Management
Agile
API design knowledge
HTML and XML
Software Development
React
Timeline
Professional Certificate in Coding - Full Stack Development
Massachusetts Institute of Technology
07.2021 - 03.2022
Office Manager
Beacon Unitarian Universalist Congregation
01.2019 - 03.2020
Master of Science - Justice Studies
Arizona State University
08.2014 - 05.2016
Bachelor of Science - Justice
Arizona State University
09.2012 - 05.2014
Bachelor of Science - Sociology
Arizona State University
09.2010 - 05.2014
Customer Service
General Electrical Capital
11.2009 - 12.2013
Office Manager
PhoenixSynergy
03.2005 - 11.2009
Software Support
Parish Data Systems
01.2003 - 03.2005