April Yax
Application Developer
Glendale,AZ
Summary
Customer-focused software professional with superior communication skills and expertise in various technical platforms. Understands and meets both client and employer needs and develops highly functional, robust and easy-to-use applications. Excels as hands-on developer and oversees work of software teams.
Overview
12
12
years of professional experience
8
8
years of post-secondary education
Work History
Office Manager
Beacon Unitarian Universalist Congregation
Flagstaff, Arizona
01.2019 - 03.2020
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Coached new hires on company processes while managing employees to achieve maximum production.
Customer Service
General Electrical Capital
Tempe, Arizona
11.2009 - 12.2013
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recorded account information to open new customer accounts.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Office Manager
PhoenixSynergy
Phoenix, Arizona
03.2005 - 11.2009
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Developed standard operating procedures for all administrative employees.
Software Support
Parish Data Systems
Phoenix, Arizona
01.2003 - 03.2005
- Provided initial support on software tickets submitted, maintaining resolution rate of 100%.
- Performed root cause analysis and general troubleshooting over the phone / remote desktop.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Collaborated with outside departments to implement system-wide improvements.
Education
Master of Science - Justice Studies
Arizona State University
Tempe, AZ 08.2014 - 05.2016
Bachelor of Science - Sociology
Arizona State University
Tempe, AZ 09.2010 - 05.2014
Bachelor of Science - Justice
Arizona State University
Tempe, AZ 09.2012 - 05.2014
Professional Certificate in Coding - Full Stack Development
Massachusetts Institute of Technology
Cambridge, MA 07.2021 - 03.2022
Skills
Policy and procedure modification
undefinedTimeline
Professional Certificate in Coding - Full Stack Development
Massachusetts Institute of Technology
07.2021 - 03.2022
Office Manager
Beacon Unitarian Universalist Congregation
01.2019 - 03.2020
Master of Science - Justice Studies
Arizona State University
08.2014 - 05.2016
Bachelor of Science - Justice
Arizona State University
09.2012 - 05.2014
Bachelor of Science - Sociology
Arizona State University
09.2010 - 05.2014
Customer Service
General Electrical Capital
11.2009 - 12.2013
Office Manager
PhoenixSynergy
03.2005 - 11.2009
Software Support
Parish Data Systems
01.2003 - 03.2005
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