APRIL LYNN SANTOS
San Diego,CA
Summary
Office manager and insurance sales agent with extensive experience in enhancing business operations and streamlining administrative processes. Proven ability to deliver outstanding customer service and support team objectives. Strong organizational skills and adaptability, with a track record of quickly mastering new tasks. Committed to contributing to a dynamic team environment and tackling new challenges effectively.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Office Representative
State Farm Insurance
Mission Viejo, CA
03.2013 - 09.2017
- Achieved highest level of Agent's Licensed Staff Agreement.
- Sold and marketed personal and commercial insurance products to new and existing clients.
- Conducted policy updates and insurance reviews with a focus on multiple-lining strategies.
- Monitored late payments and lapsed policies daily, ensuring timely follow-ups.
- Generated loss reports and evaluated claim handling satisfaction to enhance service quality.
- Provided customer service support by responding to inquiries, resolving complaints, and processing payments.
- Maintained confidentiality of sensitive information and documents.
Office Manager
State Farm Insurance
Anaheim Hills, CA
10.2000 - 03.2013
- Trained and supervised new staff in product sales and customer service satisfaction.
- Conducted interviews for prospective hires to strengthen team capabilities.
- Identified advertising and marketing opportunities to drive business growth.
- Processed and paid out minor claims in office by obtaining Agent's draft authority.
- Executed daily bank deposits to maintain financial accuracy.
- Ordered supplies and equipment to maintain adequate inventory levels.
Box office supervisor
Century 25 Theaters
Union City, CA
11.1998 - 01.2000
- Managed large volumes of movie ticket sales in a fast-paced environment.
- Trained new staff on effective sales techniques and customer service skills.
Education
Bachelor of Arts - Economics
University of California, Irvine
Irvine, CACertification
Insurance Producer, 0D29582, Fire and Casualty Broker-Agent, Life Agent 2001-2019
Volunteer Experience
Child Life Department Volunteer
Children's Hospital of Orange County - Orange, CA 01/01/10 - 12/31/15
• Assisted Child Life Specialists in providing therapeutic play and emotional support for pediatric patients.
• Facilitated age-appropriate activities to reduce stress and encourage self-expression.
• Maintained safe, welcoming play spaces and ensured patient confidentiality.
Timeline
Office Representative
State Farm Insurance
03.2013 - 09.2017
Office Manager
State Farm Insurance
10.2000 - 03.2013
Box office supervisor
Century 25 Theaters
11.1998 - 01.2000
Bachelor of Arts - Economics
University of California, Irvine
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