Dedicated Patient Service Representative with expertise in customer service and conflict resolution. Proven ability to manage patient needs efficiently and streamline processes for enhanced care delivery.
Overview
6
6
years of professional experience
Work History
Patient Service Representative
INOVA
Fairfax, Virginia
02.2025 - Current
Scheduled appointments and managed healthcare needs to enhance patient experience.
Delivered accurate information on services and insurance coverage to support patient decision-making.
Coordinated with medical staff to optimize patient flow in clinic operations.
Package Handler
FedEx
Fredericksburg, Virginia
10.2021 - 10.2022
Sorted packages by destination, enhancing efficiency of delivery routes.
Scanned packages for tracking and inventory management using handheld devices.
Assisted team members with heavy lifting and special handling, supporting safe package handling.
Collaborated with peers to streamline workflow, improving processing time.
Amazon Administrative Assistant
Amazon
Manassas, Virginia
10.2021 - 12.2021
Managed scheduling and coordinated meetings for team leaders and executives.
Organized and maintained electronic files using internal document management systems.
Facilitated onboarding processes for new hires, ensuring proper training materials were available.
Delivery Driver
Amazon
Fredericksburg, Virginia
06.2021 - 09.2021
Delivered packages efficiently across assigned routes.
Maintained vehicle cleanliness and operational readiness daily.
Followed safety protocols during transportation and delivery tasks.
Communicated effectively with dispatch regarding route changes.
Cashier
Home Depot
Stafford, Virginia
12.2019 - 05.2021
Handled cash, credit, and returns accurately while following company policies.
Processed customer transactions efficiently at the point of sale.
Assisted customers with product inquiries and location within the store.