Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aquilla Carter

Stafford,VA

Summary

Dedicated Patient Service Representative with expertise in customer service and conflict resolution. Proven ability to manage patient needs efficiently and streamline processes for enhanced care delivery.

Overview

6
6
years of professional experience

Work History

Patient Service Representative

INOVA
Fairfax, Virginia
02.2025 - Current
  • Scheduled appointments and managed healthcare needs to enhance patient experience.
  • Delivered accurate information on services and insurance coverage to support patient decision-making.
  • Coordinated with medical staff to optimize patient flow in clinic operations.

Package Handler

FedEx
Fredericksburg, Virginia
10.2021 - 10.2022
  • Sorted packages by destination, enhancing efficiency of delivery routes.
  • Scanned packages for tracking and inventory management using handheld devices.
  • Assisted team members with heavy lifting and special handling, supporting safe package handling.
  • Collaborated with peers to streamline workflow, improving processing time.

Amazon Administrative Assistant

Amazon
Manassas, Virginia
10.2021 - 12.2021
  • Managed scheduling and coordinated meetings for team leaders and executives.
  • Organized and maintained electronic files using internal document management systems.
  • Facilitated onboarding processes for new hires, ensuring proper training materials were available.

Delivery Driver

Amazon
Fredericksburg, Virginia
06.2021 - 09.2021
  • Delivered packages efficiently across assigned routes.
  • Maintained vehicle cleanliness and operational readiness daily.
  • Followed safety protocols during transportation and delivery tasks.
  • Communicated effectively with dispatch regarding route changes.

Cashier

Home Depot
Stafford, Virginia
12.2019 - 05.2021
  • Handled cash, credit, and returns accurately while following company policies.
  • Processed customer transactions efficiently at the point of sale.
  • Assisted customers with product inquiries and location within the store.

Education

GED -

Friendly High School
Ft. Washington, MD
06-2019

Associate of Science - Criminal Justice

Northern Virginia Community College
Annandale, VA
04-2026

Bachelor of Science - Criminal Justice

Southern New Hampshire University
Hooksett, NH
04-2026

Skills

  • Case management
  • Patient advocacy
  • Customer service
  • Conflict resolution
  • Time management
  • Data entry

Timeline

Patient Service Representative

INOVA
02.2025 - Current

Package Handler

FedEx
10.2021 - 10.2022

Amazon Administrative Assistant

Amazon
10.2021 - 12.2021

Delivery Driver

Amazon
06.2021 - 09.2021

Cashier

Home Depot
12.2019 - 05.2021

GED -

Friendly High School

Associate of Science - Criminal Justice

Northern Virginia Community College

Bachelor of Science - Criminal Justice

Southern New Hampshire University
Aquilla Carter