Aquoya Johnson
Harrisburg,PA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Leasing Consultant
Triple Crown Corporation
06.2023 - Current
- Manage leasing for four communities.
- Verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- 20-30 outbound calls to ensure company required occupancy percentage is adhered to.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
Realtor
Keller Williams Realty
03.2023 - Current
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Wrote contracts to outline sales and purchases of properties.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Advised and informed prospective clients on current market activities and conditions.
- Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
- Wrote contracts to outline sales and purchases of properties
Store Manager
Express Clothing
06.2022 - 10.2022
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Store Manager District Trainer
White House Black Market
02.2022 - 06.2022
- Provided informal coaching and support, assisting and supporting store associates in sales and customer service.
- Assessed skill gaps for employees and developed training courses to meet identified needs.
- Trained staff during demonstrations, meetings, conferences, and workshops.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Trained new hires to perform cross-training exercises with experienced workers.
- Directed field training to enhance participants' skills.
Sales and Service Team Leader
Kate Spade
02.2021 - 02.2022
- Cross-sold and upsold products to customers based on solid understanding of current and forecasted needs.
- Researched client requests to create best possible solutions for diverse needs.
- Analyzed customer feedback to identify areas of improvement and implemented actionable solutions.
- Troubleshot sales and service operations to increase profitability and bring positive organizational change.
- Called on existing accounts to drive sales through proactive and relationship-driven contact strategies.
- Maintained 60% conversion rate on new contacts by using persuasive communication skills
Store Manager of Operations
New York And Company
01.2017 - 10.2020
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Increased sales by 31% with special displays and promotions.
- Managed inventory control, cash control, and store opening and closing procedures.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Developed and implemented successful staff incentive programs to motivate employees.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
Master of Science - Finance
Liberty University
Lynchburg, VA12.2025
Master of Arts - Executive Leadership
Liberty University
Lynchburg, VA05.2024
Bachelor of Arts - Business Administration And Management
Mansfield University of Pennsylvania
Mansfield, PA12.2014
Skills
- Market Trends
- Lease Renewals & Oversight
- Leasing Terms and Specifications
- Business Partnerships
- Competitive Research
- Application Management
- Fair Housing Policies
- Local Market Conditions
- Reporting and Correspondence
- Background Check Process
- Contract Negotiation
- Account Management
- Database Management
- Fair housing regulations
- Real estate law
- CRM software
- Client retention
Affiliations
- National Realtors Association
Timeline
Leasing Consultant
Triple Crown Corporation
06.2023 - Current
Realtor
Keller Williams Realty
03.2023 - Current
Store Manager
Express Clothing
06.2022 - 10.2022
Store Manager District Trainer
White House Black Market
02.2022 - 06.2022
Sales and Service Team Leader
Kate Spade
02.2021 - 02.2022
Store Manager of Operations
New York And Company
01.2017 - 10.2020
Master of Science - Finance
Liberty University
Master of Arts - Executive Leadership
Liberty University
Bachelor of Arts - Business Administration And Management
Mansfield University of Pennsylvania
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