Montserrat cardona
Long Beach
Summary
Results-driven restaurant consultant with a proven track record in enhancing guest satisfaction, streamlining operations, and driving sales growth. Expertise in cost control and team training, delivering measurable improvements in client profitability.
Overview
19
19
years of professional experience
Work History
Restaurant Consultant
Aracely Mayer Consulting
Long Beach, CA
07.2023 - Current
- Analyzed restaurant operations to identify efficiency improvements and streamline processes.
- Developed strategic recommendations for menu optimization based on market trends and customer preferences.
- Conducted staff training sessions to enhance service quality and operational standards.
- Facilitated client workshops to address challenges and implement effective solutions.
- Evaluated financial performance metrics to support data-driven decision-making for clients.
- Implemented cost-saving measures while maintaining high-quality service standards in client establishments.
- Collaborated with management teams to refine business strategies and improve overall profitability.
- Assisted in recruitment efforts by developing job descriptions, interviewing candidates, and evaluating potential hires for fit within the organization''s culture.
- Served as an ongoing resource for clients answering questions addressing concerns and providing guidance whenever needed.
- Developed successful marketing campaigns for promotional events, driving increased foot traffic to the restaurant.
- Improved customer service policies to maximize satisfaction and build brand loyalty.
- Boosted client revenue by identifying opportunities for cost reduction and operational improvements.
- Optimized menu with fresh offerings and seasonal fare.
- Evaluated financial statements regularly spotting areas of concern before they developed into larger issues.
- Designed unique branding concepts that resonated with target customers while staying true to the restaurant''s identity.
- Collaborated with chefs to create new menu items that catered to evolving consumer tastes and preferences.
- Facilitated employee training sessions on topics such as food safety, customer service techniques, and conflict resolution strategies.
Marketing Manager / Owner
Fork-It-Marketing
Long Beach, CA
06.2022 - Current
- Developed and executed integrated marketing campaigns to enhance brand visibility and engagement.
- Analyzed market trends and customer insights to inform strategic decision-making.
- Led cross-functional teams in delivering innovative marketing solutions that increased product reach.
- Managed digital marketing initiatives, optimizing content across various online platforms for improved performance.
- Created comprehensive reports on campaign effectiveness, driving data-informed adjustments and improvements.
- Established partnerships with external vendors to enhance service offerings and expand client base.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Managed social media accounts for optimal audience engagement and increased online presence.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
- Increased brand awareness by developing and implementing strategic marketing campaigns.
- Improved customer loyalty by implementing effective email marketing campaigns and personalized offers.
- Optimized website content for improved search engine rankings and increased web traffic.
- Crafted persuasive marketing materials, including brochures and presentations, to support sales efforts.
- Leveraged marketing automation tools to streamline campaign execution and tracking.
Operations Manager, Customer Experience
Spaghettini Restaurant
Seal Beach, CA
11.2019 - 07.2022
- Streamlined customer service processes to enhance guest satisfaction and operational efficiency.
- Led cross-functional teams to implement service training programs for staff development.
- Developed and monitored key performance indicators to assess and improve customer experience metrics.
- Analyzed customer feedback to identify trends and recommend actionable improvements in service delivery.
- Implemented inventory management systems, optimizing supply chain operations and reducing costs.
- Coordinated special events, ensuring seamless execution and elevated guest experiences through meticulous planning.
- Mentored junior staff on best practices for customer engagement and service excellence initiatives.
- Collaborated with marketing team to align promotions with customer preferences, driving increased foot traffic and sales revenue.
- Drove a culture of continuous improvement by encouraging employee feedback and implementing changes as needed.
- Developed comprehensive onboarding and training programs for new employees, accelerating their integration into the team environment.
- Established effective communication channels, fostering strong relationships between team members and departments.
- Streamlined operations processes for increased efficiency and enhanced customer experiences.
- Mentored team members in developing their skills and advancing their careers within the organization.
- Oversaw vendor relationships, ensuring timely delivery of products and services while maintaining cost controls.
- Improved customer satisfaction ratings by implementing new training programs for staff.
- Facilitated change management initiatives, ensuring smooth transitions during organizational restructuring efforts or process overhauls.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Operations Manager -
Landry's
Anaheim, CA
01.2019 - 10.2019
- Directed daily operations to maximize efficiency and enhance customer satisfaction.
- Implemented process improvements that streamlined workflows and reduced operational costs.
- Led cross-functional teams to achieve performance goals and improve service delivery.
- Developed training programs to enhance staff capabilities and promote a culture of excellence.
- Analyzed operational metrics to drive strategic decision-making and optimize resource allocation.
- Fostered strong vendor relationships to ensure timely supply chain management and quality control.
- Oversaw compliance with safety regulations, enhancing workplace safety standards across locations.
- Managed inventory systems to maintain optimal stock levels and minimize waste through effective forecasting.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed and maintained relationships with external vendors and suppliers.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Training/Regional Operations Manager
Darden Restaurants, Olive Garden
Manhattan Beach, CA
02.2007 - 05.2019
- Streamlined operational processes to enhance efficiency across multiple restaurant locations.
- Led cross-functional teams to implement strategic initiatives for improved customer satisfaction.
- Developed and executed training programs to enhance staff performance and productivity.
- Analyzed operational data to identify trends, driving informed decision-making for resource allocation.
- Coordinated inventory management systems, reducing waste and optimizing supply chain efficiency.
- Mentored junior managers, fostering leadership skills and promoting a culture of continuous improvement.
- Implemented cost-control measures that increased profitability while maintaining quality standards.
- Collaborated with corporate leadership on strategic planning initiatives to align regional operations with company goals.
- Coordinated with other regional managers to share best practices, streamline processes, and improve overall organizational effectiveness.
- Developed processes to save on costs and prevent losses.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Enhanced customer satisfaction through effective communication and problem-solving strategies.
- Managed budgets and financial reporting for the region, providing accurate forecasts and identifying areas for potential savings.
- Managed a team of diverse employees, fostering a positive work environment that encouraged collaboration and professional growth.
- Collaborated with sales teams to develop strategies for increasing market share and revenue growth.
- Traveled to over 3 locations per week to manage each store and perform reviews of individual managers and employees.
- Devised and executed training plans for new and existing staff to support competency and compliance.
- Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
- Spearheaded operational procedures and processes to improve efficiency and optimize operations.
- Analyzed performance metrics to identify areas for improvement and implement necessary changes.
- Oversaw multiple facility expansions, ensuring timely completion within budget constraints.
- Devised strategic plans focused on long-term growth while addressing immediate operational challenges.
- Implemented cost-saving measures, leading to significant reductions in operational expenses.
- Streamlined regional operations by implementing efficient processes and procedures.
- Conducted regular audits of operational procedures to ensure compliance with industry regulations and company policies.
- Enforced compliance with local, state and federal regulations and company standards.
Opening Team Manager
NBC Universal Studios - Restaurant Divistion
Universal City, CA
01.2017 - 05.2017
- Oversaw daily operations, ensuring adherence to quality standards and guest satisfaction.
- Developed and implemented training programs for staff to enhance service delivery.
- Analyzed operational workflows, identifying opportunities for efficiency improvements.
- Managed inventory control processes, reducing waste and optimizing stock levels.
Education
Master of Arts - Communications
University of Southern California
Los Angeles, CA2015
Bachelor of Science - Business Administration
California State Polytechnic University, Pomona
Pomona, CA05-2012
Skills
- Customer service
- Labor management
- Operations management
- Team Training
- Training development
- Sales growth
- Menu development
- Employee retention
- Sales expertise
- Social media
- Cost control
- Multilingual communication
- Compliance requirements
- Financial administration
- Sustainability practices
- Local marketing
- Wine history
Languages
French
Professional Working
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Restaurant Consultant
Aracely Mayer Consulting
07.2023 - Current
Marketing Manager / Owner
Fork-It-Marketing
06.2022 - Current
Operations Manager, Customer Experience
Spaghettini Restaurant
11.2019 - 07.2022
Operations Manager -
Landry's
01.2019 - 10.2019
Opening Team Manager
NBC Universal Studios - Restaurant Divistion
01.2017 - 05.2017
Training/Regional Operations Manager
Darden Restaurants, Olive Garden
02.2007 - 05.2019
Master of Arts - Communications
University of Southern California
Bachelor of Science - Business Administration
California State Polytechnic University, Pomona