Aram Aslanyan
Glendale,CA
Summary
Proven track record in enhancing customer satisfaction and shop efficiency at AEA Collision Center, leveraging expertise in auto body repair knowledge and time management. Excelled in damage assessment and repair planning, significantly improving communication and workflow. Demonstrated adaptability and precision in high-pressure environments, ensuring top-notch service and accuracy in cost estimation.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Collision Estimator
Dream Collision Center
03.2022 - 12.2022
- Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
- Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
- Demonstrated adaptability while managing multiple cases simultaneously under tight deadlines without sacrificing quality or accuracy in estimations provided.
- Improved customer satisfaction by providing accurate and timely repair estimates for collision damages.
Auto Body Shop Manager
AEA Collision Center
02.2020 - 02.2022
- Provided exceptional customer service through transparent communication about repair timelines, costs, and expectations throughout the entire process.
- Enhanced shop efficiency by streamlining repair processes and allocating tasks effectively.
- Improved customer satisfaction by implementing new communication methods between technicians and clients.
- Maintained an orderly workspace by enforcing cleanliness routines among staff members leading to improved workflow.
Education
High School Diploma -
Glendale High School
Glendale, CA06.2021
Skills
- Auto Body Repair Knowledge
- Damage Assessment
- Cost Estimation
- Insurance procedures
- Vehicle Inspection
- Claims Processing
- Repair Planning
- Time Management
- Customer Relations
Certification
- Advanced Computer - Assisted automotive course
- Scene Inspection
- Fence Inspection
- Auto Estimating & Appraising
Languages
Armenian
Native or Bilingual
Russian
Professional Working
English
Native or Bilingual
Timeline
Collision Estimator
Dream Collision Center
03.2022 - 12.2022
Auto Body Shop Manager
AEA Collision Center
02.2020 - 02.2022
High School Diploma -
Glendale High School