- Enjoy hobbies that combine physical activity with outdoor exploration
- Exploring various forms of art, such as playing instruments, Painting, and drawing, to nurture creativity and personal growth
- I like working with my hands and fixing things
- Music
- Poetry
- Writing short stories
Aramae Morales
Rindge,NH
Summary
Offering a friendly and cooperative attitude, with a willingness to learn and grow in a dynamic environment. Bring an understanding of the importance of customer service and teamwork, along with the ability to handle tasks efficiently and accurately. Ready to use and develop communication and problem-solving skills in any role given.
Overview
4
4
years of professional experience
Work History
Crew Member
Dunkin Donuts
09.2024 - Current
- Took orders, prepared meals, and collected payments.
- Accurately operated cash register to process customer payments.
- Worked front counter, drive-thru and other areas.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Collaborated with team members to complete orders.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Shift Leader
Dunkin Donuts
02.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Completed cash and credit card transactions accurately using POS software.
Lifeguard/Swimming Instructor
Oregon City Swimming Pool
03.2022 - 06.2022
- Participated in ongoing professional development opportunities to stay current on best practices in lifeguarding and water safety education.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
- Improved response times by conducting thorough lifeguard drills and training sessions.
- Responded to emergency situations in a timely, efficient manner.
- Increased patron satisfaction by promptly addressing concerns and providing exceptional customer service at all times.
- Collaborated closely with management to identify areas for improvement within the lifeguarding program.
- Managed first aid supplies inventory, replenishing as needed to ensure availability during emergencies.
- Supported swim lesson instructors in providing quality instruction to students of all ages and skill levels.
- Tracked students' progress and gave constructive feedback for skills requiring improvement.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
House Cleaner
Dina's Cleaning Services
06.2021 - 06.2022
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Developed rapport with long-term clients, fostering loyalty and generating referrals to new customers seeking quality housecleaning services.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
Education
Bachelor of Science - Political Science
Franklin Pierce University
Rindge, NH05-2028
High School Diploma -
Chicopee Highschool
Chicopee, MA06-2024
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Clear Communication
- Cash Handling
- Customer Engagement
- Self-discipline
- Interactive communication skills
- Integrity and Honesty
- Safety awareness
- Initiative and Self-Motivation
- Leadership Qualities
Interests
Extracurricular activities
Marching Band
Jazz Band
Student Government Association
Music Club- Student Government Representative
Gamers Club
GSA
Timeline
Crew Member
Dunkin Donuts
09.2024 - Current
Shift Leader
Dunkin Donuts
02.2023 - Current
Lifeguard/Swimming Instructor
Oregon City Swimming Pool
03.2022 - 06.2022
House Cleaner
Dina's Cleaning Services
06.2021 - 06.2022
Bachelor of Science - Political Science
Franklin Pierce University
High School Diploma -
Chicopee Highschool