Areli Avila
Oklahoma City,OK
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
2
2
years of professional experience
Work History
Receptionist
Interstate Trucker.
Oklahoma City, Oklahoma
07.2023 - Current
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Performed data entry tasks into various computer systems accurately and promptly.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Updated daily log book with information about visitors entering the premises.
- Answered and directed incoming calls using multi-line telephone system.
- Updated and recorded customer or client information to maintain accounts.
- Processed payments and updated accounts to reflect balance changes.
Cashier Assistant
Lowes Home Improvment
Oklahoma City, Oklahoma
06.2022 - 07.2023
- Greeted customers and provided assistance in locating items.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Provided accurate cash register operations, including accepting payments and providing change.
- Issued receipts, refunds, credits or change due to customers.
- Resolved customer complaints regarding sales and service.
- Assisted with pricing merchandise for sale in store.
- Organized shelves and displays to maintain an orderly appearance of the store.
- Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and there is adequate change.
- Maintained cleanliness of checkout areas and completed other general cleaning duties as assigned.
- Balanced daily financial transactions using appropriate methods according to established procedures.
- Answered customers' questions concerning location, price and use of merchandise.
- Operated scanners, scales, calculators and cash registers accurately while processing customer orders quickly.
- Processed returns and exchanges according to company policies and procedures.
- Informed customers about current promotions such as discounts on certain products or services offered by the store.
- Verified that all coupons were valid before processing them for payment.
- Checked out customers quickly but accurately ensuring all items are scanned properly.
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Education
High School Diploma -
Santa Fe South
Oklahoma City, Oklahoma05-2023
Skills
- Scheduling
- Bookkeeping
- Customer and client relations
- Multi-line telephone systems
- Staff management
- Transcription and dictation
- Front desk operations
- Performance improvement
- Documentation and reporting
- Data inputting
- Office equipment operations
- Positive and professional
- Telephone skills
- Reception desk management
Timeline
Receptionist
Interstate Trucker.
07.2023 - Current
Cashier Assistant
Lowes Home Improvment
06.2022 - 07.2023
High School Diploma -
Santa Fe South