areli ayala
Stratford
Summary
Detail-oriented Guest Service Representative with a proven track record in delivering exceptional customer service. Expertise in problem-solving and time management to enhance guest experiences.
Dedicated professional with experience in childcare. Known for strong leadership and adaptability, successfully managing inquiries and enhancing guest satisfaction while fostering engaging activities for children.
Overview
4
4
years of professional experience
Work History
Guest Service Representative
RPM Raceway
Stamford, CT
10.2023 - Current
- Delivered exceptional customer service to enhance guest experience and satisfaction.
- Managed guest inquiries and resolved issues promptly to ensure smooth operations.
- Coordinated event logistics, ensuring seamless execution of activities and promotions.
- Maintained accurate records of transactions and guest interactions for reporting purposes.
- Assisted in training new staff on policies, procedures, and customer engagement techniques.
- Collaborated with team members to optimize workflow during peak hours for enhanced productivity.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery
- i work part time
Live-Out Nanny
Andrea Wright
Stratford, CT
05.2023 - Current
- Supervised daily activities and educational play for children, enhancing developmental skills.
- Coordinated meal planning and preparation, ensuring nutritious options tailored to dietary needs.
- Developed engaging lesson plans incorporating arts, crafts, and outdoor activities to stimulate creativity.
- Implemented consistent routines to promote stability and security in children's environments.
- Transported children safely to school events, doctor appointments, extracurricular activities using proper car seat protocols.
- Supported families during transitions such as new sibling arrivals or moving homes providing extra care and attention required.
- Helped around the house with some housekeeping as well with baby laundry
- i work with a now 5 year old and a 6 month old baby
Cashier
Acme Markets, Inc
Stamford, CT
03.2022 - 03.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer while ensuring compliance with company policies.
- Assisted customers with inquiries, providing exceptional service and support.
- Collaborated with team members to enhance store operations and customer satisfaction.
Education
No Degree - Medical Assisting
Norwalk Community College
Norwalk, CT06.2028
High School Diploma -
Westhill High School
Stamford, CT06.2023
Skills
- Customer service
- Maintaining safe environment
- Housekeeping
- Infant care experience
- Licensed driver
- Activity planning
- CPR certified
- Toddler engagement
- Guest accommodations
- Detail-oriented
- First aid training
- Time management
- Problem-solving
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Guest Service Representative
RPM Raceway
10.2023 - Current
Live-Out Nanny
Andrea Wright
05.2023 - Current
Cashier
Acme Markets, Inc
03.2022 - 03.2023
No Degree - Medical Assisting
Norwalk Community College
High School Diploma -
Westhill High School