Arely Jimenez
Columbia River Health Clinic
Umatilla,OR
2
Languages
1
Certification
2
years of professional experience
Bilingual English-Spanish healthcare professional with experience in patient services, medical intake, and certified medical interpretation. Skilled in patient registration, insurance verification, appointment scheduling, referral coordination, and maintaining accurate medical records. Experienced in managing confidential patient information and facilitating effective communication between patients and healthcare providers. Strong interpersonal, organizational, and administrative skills, with a commitment to delivering exceptional customer service and ensuring a positive patient experience.
Work History
Patient Service Representative
4 Months- Complete patient pre-registration, verifying insurance coverage, referral and medical record information so it's available in chart at time of appointment
- Took messages by phone or in person, gathering and documenting all necessary information in accordance with departmental guidelines.
- Verify insurance eligibility, collect copays, and explain billing requirements at check-in.
- Schedule, cancel or reschedule appointments, managing calendar changes, and coordinating patient flow across clinic departments.
- Assisted patients with portal access, forms, and service navigation to enhance front-desk efficiency.
- Correctly take messages either by phone or in person, ensuring all necessary information is gathered and documented following departmental guidelines.
Bilingual Intake Specialist/Certified Medical Interpreter
1 Year 3 Months- Provide professional English-Spanish interpretation during medical appointments, ensuring clear communication between patients, physicians, and healthcare staff.
- Conduct patient intake, collecting and verifying demographic, insurance, and medical information while maintaining accuracy and confidentiality.
- Assisted patients in completing medical forms, understanding treatment plans, scheduling appointments, and accessing healthcare services to enhance patient experience.
- Delivered exceptional customer service by supporting patients through intake process and connecting them with appropriate resources and services to facilitate smoother transitions.
- Verified insurance coverage and eligibility for patients during the intake process.
- Verified insurance coverage and eligibility for patients during the intake process.
- Answer and direct incoming phone calls, providing excellent customer service and assisting clients with inquiries.
- Processed and coordinated referrals with accurate documentation and timely follow-up, ensuring continuity of care between patients, providers, and departments.
Education
High School Diploma
- Academics Honors
- Technical Honors
- Ivy Tech Community College- Dual Credit
- Medical Terminology
Skills
Patient assessment
Clinical documentation
Insurance verification
Scheduling appointments
Patient service
Medical terminology
Bilingual
Verbal communication
Confidentiality
Multitasking
Organized
Problem-solving
Certification
Certificate of Completion, Medical Interpreting in Spanish English, MCA Medical
Communication Ambassadors,
2026
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Patient Service Representative
Columbia River Health Clinic
07.2026 - CurrentRead More
Bilingual Intake Specialist/Certified Medical Interpreter
Indiana Health Center
04.2025 - 07.2026Read More
John Adam’s High School
High School Diploma
Read More