Ari Stith
Charlottesville,Virginia
Summary
Hardworking professional skilled in delivering exceptional guest experiences and adept at resolving issues promptly. Proven expertise in communication, data entry, and appointment scheduling, significantly enhancing operational efficiency. Proficient in handling reservations and accounting functions with minimal oversight, complemented by strong attention to detail and excellent telephone and email etiquette. Aiming to leverage these skills to contribute to a dynamic team focused on customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Pet Paradise Resort
Charlottesville, VA
01.2024 - Current
- Responded to customer inquiries via phone, email, and in person regarding individualized pet care needs and services offered by the facility, as well as the corresponding rates, policies, and procedures.
- Regularly updated and recorded client accounts, maintaining accurate pet profiles, vaccination needs, medications, and other essential information.
- Responsible for organizing calendars and scheduling boarding, day care, and grooming reservations for both new and returning clients. Received and coordinated mail and deliveries.
- Managed inventory of supplies, including food, toys, and medications needed for the care of incoming animals.
- Developed long-term relationships with clients, and bonded with animals through regular contact and conversation.
- Assisted in training new pet care staff members on proper animal handling and safety protocols.
- Assisted with grooming tasks such as bathing, brushing, and nail trimming.
- Provided daily care for cats, including feeding, play time, and maintaining clean, sanitized animal living spaces.
Playtime Coordinator
Pet Paradise Resort
Charlottesville, VA
12.2021 - 01.2024
- Managed playtime activities to maintain a safe and enjoyable environment for dogs and staff members. Including organizing playgroups according to size, age, breed, and temperament of each dog present.
- Conducted initial assessments of temperament for new dogs to ensure compatibility with group play, and resolved behavioral issues among dogs through appropriate interventions.
- Maintained cleanliness of play areas, kennels, and equipment to meet health and safety standards.
- Developed individualized care for dogs with special needs or requests from owners, including recommending additional services, such as training classes or boarding options, based on pet needs.
- Conducted daily checks on all animals, noting any changes in behavior or physical condition, and reported concerns to management promptly.
- Followed precise feeding instructions and schedules to ensure quality care for all dogs in the resort.
- Assisted in training new pet care staff members on proper animal handling and safety protocols, including aggressive and fearful animals.
Restaurant Hostess
Vivace Restaurant
Charlottesville, VA
03.2021 - 08.2021
- Greeted incoming guests to escort to assigned dining area and present menus. Engaged in polite conversation with guests during wait times to answer questions, or complaints.
- Answered phone inquiries regarding scheduling and confirming reservations, waitlists, special requests for large parties, record takeout orders, and respond to service questions.
- Managed guest expectations by relaying information regarding hours, wait times, and specials.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Built positive relationships with other front-of-house and kitchen staff by communicating with servers about new tables, changes in food availability, and customer comments.
- Coordinated with back-of-house to ensure timely preparation and delivery of orders, and informed kitchen staff of any special orders or dietary restrictions.
- Looked for ways to serve without direction, and regularly pitched in by cleaning up and organizing the front area, replenishing condiments, linen, silverware, and bussing during busy times.
Restaurant Busser
Vivace Restaurant
Charlottesville, VA
03.2021 - 08.2021
- Cleared tables promptly after guests departed to prepare for new guests, minimizing wait times.
- Performed daily side work by replenishing condiments, silverware, and glassware as needed, and maintained table settings by removing courses, replacing utensils, and refilling beverages.
- Managed ice supply, ensuring bars were adequately stocked throughout shifts, consistently checked inventory levels, and communicated needs to the management team.
- Worked in close collaboration with team members to ensure high-quality service, and expedited food to tables to assist servers during busy periods.
- Assisted in the preparation of large parties and special events to ensure smooth service, as well as the training of new bussers, sharing knowledge, and best practices.
- Performed closing duties such as resetting tables and tidying service and way station areas to prepare for the next day.
Education
High School Diploma -
Western Albemarle High School
Crozet, VA06-2021
Some College (No Degree) -
Virginia Commonwealth University
Richmond, VASome College (No Degree) -
Piedmont Virginia Community College
Charlottesville, VASkills
- Attention to detail
- Customer service and communication
- Confidentiality
- Organization and filing
- Phone etiquette
- Animal handling and care
Languages
English
Native/ Bilingual
Certification
Driver's License
Affiliations
Pet Sitter:
- 2023 - present
References
References available upon request.
Timeline
Front Desk Receptionist
Pet Paradise Resort
01.2024 - Current
Playtime Coordinator
Pet Paradise Resort
12.2021 - 01.2024
Restaurant Hostess
Vivace Restaurant
03.2021 - 08.2021
Restaurant Busser
Vivace Restaurant
03.2021 - 08.2021
High School Diploma -
Western Albemarle High School
Some College (No Degree) -
Virginia Commonwealth University
Some College (No Degree) -
Piedmont Virginia Community College