Ariana De Jesus
Orange,NJ
Summary
Proven Night Auditor with extensive experience at Grand Williston Hotel And Conference Center and Teddys Residential Suites, excelling in multitasking and problem-solving to enhance guest satisfaction and streamline operations. Skilled in generating accurate night audit reports and balancing transactions, demonstrating a strong work ethic and decision-making abilities. Achieved significant improvements in front desk efficiency and reservation management.
Overview
2
2
years of professional experience
Work History
Night Auditor
Inn at Hunters Run
Watford City, ND
03.2023 - 05.2024
- Run audit system.
- Help guest check in and out.
- Prepare for next day
- Help with breakfast when needed
- Used Opera for room check in and out and audit process
Night Auditor
Grand Williston Hotel And Conference Center
Williston, ND
07.2023 - 10.2023
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
- Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
- Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
- Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
- Generated and printed daily financial reports to track hotel performance.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Coordinated with housekeeping staff to address any overnight room maintenance requests or special accommodations needed.
- Enhanced guest satisfaction by efficiently managing night audit tasks and resolving issues promptly.
- Upheld hotel security by vigilantly monitoring CCTV footage and conducting periodic property walkthroughs.
- Maintained cleanliness and orderliness in front desk area, creating welcoming atmosphere for guests.
- Trained new night auditors in audit procedures and customer service practices, enhancing team capability.
- Provided guests with information about local attractions and services, enhancing their stay experience.
- Processed reservations and cancellations efficiently, optimizing room occupancy rates.
Night-auditor
Teddys Residental Suites
Watford City, ND
01.2022 - 01.2023
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- The system I used here for rooms and running audit was RoomMasters.
- Closed out POS (Point of Sale).
- Folded laundry.
- Helped with breakfast when needed.
Education
Nj GED
Skills
- Front Desk Operations
- Multitasking and Organization
- Problem-Solving
- Strong Work Ethic
- Generating Reports
- Night Audit Reports
- Balancing Transactions
- End-of-Day Processes
- Resolving issues
- Decision-Making
- Guest Services
- Reservations
- Time Management
- Night audit procedures
- Wake-up calls
- POS Systems
Timeline
Night Auditor
Grand Williston Hotel And Conference Center
07.2023 - 10.2023
Night Auditor
Inn at Hunters Run
03.2023 - 05.2024
Night-auditor
Teddys Residental Suites
01.2022 - 01.2023
Nj GED