Arianna Pratt
Providence,RI
Summary
Dynamic crew member with a proven track record at McDonald's, excelling in customer service and teamwork. Enhanced customer satisfaction by 20% through effective communication and multitasking. Demonstrated leadership in training new staff, ensuring seamless operations. Skilled in cash handling and maintaining a clean, safe environment, consistently exceeding quality standards.
Overview
4
4
years of professional experience
Work History
Crew Member
McDonald's
Coventry, RI
06.2021 - Current
- Provided exceptional customer service by accurately taking orders and addressing inquiries.
- Maintained cleanliness and organization of work area to ensure a safe environment.
- Collaborated with team members to efficiently manage high-volume service periods.
- Assisted in inventory management by restocking supplies as needed during shifts.
- Followed food safety protocols to uphold quality standards and compliance requirements.
- Adapted quickly to new tasks and procedures in fast-paced environment.
- Engaged with customers to enhance their experience and promote brand loyalty.
- Worked front counter, drive-thru and other areas.
- Supported training initiatives for new crew members on operational processes and best practices.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Observed customer purchases in line and differentiated between standard portions.
- Backed up servers by setting up trays and completing some food deliveries.
- Completed milkshakes and ice cream desserts for customers.
- Brewed coffee and tea and changed out drink station syrups.
- Documented customer orders and conveyed special requests to kitchen staff.
- Replenished serving stations with fresh food and cleaned up spills.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Accurately operated cash register to process customer payments.
- Boosted repeat customer rates by providing friendly and engaging service.
- Supported training of new crew members, leading to more efficient onboarding process.
- Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.
- Maintained cleanliness and organization of dining area, leading to improved customer experiences.
Education
Master of Social Work - Social Work
Rhode Island College
Providence, RI06-2029
High School Diploma -
Coventry Highschool
Coventry, RI06-2025
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Clear communication
- Cash handling
- Attention to detail
- Customer engagement
- Cleaning and sanitizing
- Self-discipline
- Flexible schedule
- Integrity and honesty
- Safety awareness
- Initiative and Self-motivation
- Verbal and written communication
- Leadership qualities
- Resilience and persistence
Timeline
Crew Member
McDonald's
06.2021 - Current
Master of Social Work - Social Work
Rhode Island College
High School Diploma -
Coventry Highschool