Aricka Verardo
Claremore,OK
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated team player with excellent communication skills.
Overview
10
10
years of professional experience
Work History
Dispatcher
McGrath Rent Corp (formerly TuffBox)
08.2019 - Current
- Managed high-stress situations calmly and effectively.
- Communicate with drivers and personnel to coordinate timely delivery.
- Directed dispatching, routing, and tracking of 13 fleet vehicles and third party haulers.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Performed physical inventory and reconciliation
- Billing, credits, and rental rate changes
Dispatcher
TuffBox Containers
01.2019 - 08.2019
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery. Directed dispatching, routing, and tracking of 1 fleet vehicle, plus third party haulers
- Promoted teamwork among colleagues by proactively assisting others when needed.
Sales Representative
Colonial Life
08.2018 - 01.2019
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
Plant Office Administrator/Shipping and Receiving Clerk
Plateplus, Inc (Cargill)
06.2014 - 08.2018
- Shipping and Receiving Clerk
- Office Management
- Railcar contact
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Contractor/New Hire Orientation
- Customer service
- Checked bills of lading, outgoing paperwork, and other documentation for accuracy. Knowledge of Metallurgical Test Report (MTR)
Education
High School Diploma -
Cleveland High School
Cleveland05.2009
Skills
- Attention to detail
- Data Entry
- Dispatch software
- Stress Tolerance
- Updating logs
- Service Calls Scheduling
- Customer Service
- Coordinating, optimizing routes, and ensuring effective communication with customers, sales, drivers and IC (yard)
Software Experience
Microsoft Office, MS Office including MS Work, Excel, and PowerPoint.
Dispatch platforms- Omniview, Oracle, etc.
Samsara
References
References and Certifications available upon request
Timeline
Dispatcher
McGrath Rent Corp (formerly TuffBox)
08.2019 - Current
Dispatcher
TuffBox Containers
01.2019 - 08.2019
Sales Representative
Colonial Life
08.2018 - 01.2019
Plant Office Administrator/Shipping and Receiving Clerk
Plateplus, Inc (Cargill)
06.2014 - 08.2018
High School Diploma -
Cleveland High School