Ariel Santiago
Palmdale,CA
Summary
Accomplished Store Manager with a proven track record at Harbor Freight, enhancing store operations and customer satisfaction. Expert in training and developing teams, with a knack for leadership and fostering strong relationships. Achieved consistent sales targets through effective scheduling and team coaching, demonstrating both hard and soft skills.
Overview
16
16
years of professional experience
Work History
Store Manager
Harbor Freight
Valencia, CA
05.2016 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Hiring, training and mentoring new staff members.
- Train new hires during their onboarding process, ensuring they are well-equipped to excel in their roles.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Address customer complaints promptly and professionally, resolving issues to maintain positive relationships.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through training in customer service and product knowledge.
Assistant Manager
Harbor Freight
Ventura, CA
06.2014 - 05.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Conducted employee performance reviews, providing constructive feedback for growth and development.
Sales Supervisor
Harbor Freight
Bakersfield, CA
08.2012 - 06.2014
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
Senior Stocking Associate
Harbor Freight
Bakersfield, CA
08.2011 - 08.2012
- Enhanced store organization by accurately stocking shelves and maintaining inventory control.
- Performed inventory control, such as counting, and stocking merchandise.
- Examined and inspected stock items for defects and reported damages to supervisor.
- Maintained effective team member communication.
- Organized merchandise on floor, priced items with scan gun and switched price tickets according to promotional sales and sale expiration dates.
Sales Associate
Harbor Freight
04.2009 - 08.2011
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Skills
- Store operations
- Training and developing
- Hiring
- Leadership and coaching
- Relationship building and management
- Scheduling
Timeline
Store Manager
Harbor Freight
05.2016 - Current
Assistant Manager
Harbor Freight
06.2014 - 05.2016
Sales Supervisor
Harbor Freight
08.2012 - 06.2014
Senior Stocking Associate
Harbor Freight
08.2011 - 08.2012
Sales Associate
Harbor Freight
04.2009 - 08.2011