Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ariel Tilley

rusk,TX

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

6
6
years of professional experience

Work History

CNA

Arbors Assisted Living
Rusk, TX
04.2024 - 02.2025
  • Administered medications and treatments under supervision, ensuring compliance with safety protocols.
  • Assisted patients with daily living activities, promoting comfort and independence.
  • Monitored vital signs and reported changes to nursing staff for timely interventions.
  • Collaborated with healthcare team to develop personalized care plans for each patient.

Customer Service Representative

Etech
Rusk, TX
02.2021 - 07.2023
  • Managed high-volume inbound calls, ensuring timely and effective resolution of customer inquiries.
  • Collaborated with team members to improve response times and enhance overall customer satisfaction.
  • Implemented feedback mechanisms for customers, contributing to ongoing improvement of service processes.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.

Practical Nursing Assistant

Rusk State Hospital
Rusk, TX
06.2019 - 10.2022
  • Assisted nursing staff in delivering patient care and maintaining hygiene standards.
  • Monitored vital signs and reported changes to healthcare professionals promptly.
  • Facilitated communication between patients, families, and medical staff to ensure understanding of care plans.
  • Trained new nursing assistants on protocols for patient safety and effective care delivery.

Education

High School Diploma -

Rusk High School
Rusk, TX
05-2019

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience
  • Product and service solutions

Timeline

CNA

Arbors Assisted Living
04.2024 - 02.2025

Customer Service Representative

Etech
02.2021 - 07.2023

Practical Nursing Assistant

Rusk State Hospital
06.2019 - 10.2022

High School Diploma -

Rusk High School