Hi, I’m
Ariel Truesdell
Adkins,TX
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, as demonstrated at HEB Grocery Store. Skilled in effective problem-solving and customer service, excelled in multitasking and fostering team collaboration. Achieved significant improvements in cash management efficiency and client retention through innovative solutions and exceptional service delivery.
Overview
10
years of professional experience
Work History
Frenchies Modern Nail Care
Concierge
2023.02 - 2023.11 (9 months)
Job overview
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
Home Improvement Bros
Office Assistant
2019.10 - 2022.10 (3 years)
Job overview
- Interacted with customers by phone, or email to provide information.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Expedited document processing with accurate data entry and timely filing.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
HEB Grocery Store
Cash Controller
2013.10 - 2021.01 (7 years & 3 months)
Job overview
- Exceeded performance expectations by consistently meeting or surpassing targets for accuracy, timeliness, and overall efficiency in cash management activities.
- Managed petty cash fund responsibly, disbursing funds as needed while maintaining detailed records for audit purposes.
- Improved overall operational efficiency by maintaining an organized workspace that facilitated smooth handover processes between shifts.
- Streamlined cash handling processes for improved accuracy and timeliness of daily cash deposits.
- Optimized cashier performance through consistent monitoring, feedback, and coaching on best practices in handling large volumes of transactions.
- Provided exceptional customer service, addressing concerns and resolving issues related to cash transactions.
- Displayed strong attention to detail in all aspects of cash control operations, minimizing errors and ensuring accurate reporting.
HEB Grocery Store
Business Center Representative
2013.10 - 2021.01 (7 years & 3 months)
Job overview
- Evaluated client feedback to identify areas for improvement in service delivery, driving continuous enhancement initiatives in the business center operations.
- Coordinated networking events within the facility that facilitated collaboration among clients.
- Trained new employees on business center procedures and best practices, fostering a knowledgeable workforce capable of delivering excellent service.
- Streamlined the check-in process for clients, resulting in improved efficiency and reduced waiting times.
- Delivered exceptional customer service by addressing client inquiries promptly and accurately.
- Collaborated with team members to develop innovative solutions for client needs, leading to increased client retention rates.
- Enhanced customer satisfaction by providing professional and timely assistance with business center services.
- Maintained a clean and organized business center, ensuring a professional atmosphere conducive to productivity.
- Answered phone calls to handle customer concerns and complaints.
HEB Grocery Store
Cashier
2013.10 - 2021.01 (7 years & 3 months)
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
North Central College , Naperville, IL
Some College (No Degree) from Education
Romeoville High School , Romeoville, IL
High School Diploma
06.2009
University Overview
- Best Buddies- Member
- Elected Captain of Women's Soccer Team
Skills
- Customer Service
- Highly Adaptable
- Strong Work Ethic
- Effective problem solving
- Excellent Multitasking
- Telephone Etiquette
- Team player mentality
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Concierge
Frenchies Modern Nail Care
2023.02 - 2023.11 (9 months)
Office Assistant
Home Improvement Bros
2019.10 - 2022.10 (3 years)
Cash Controller
HEB Grocery Store
2013.10 - 2021.01 (7 years & 3 months)
Business Center Representative
HEB Grocery Store
2013.10 - 2021.01 (7 years & 3 months)
Cashier
HEB Grocery Store
2013.10 - 2021.01 (7 years & 3 months)
North Central College
Some College (No Degree) from Education
Romeoville High School
High School Diploma
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