Customer service and data entry professional with over four years of experience in high-volume environments. Strong attention to detail, dependable work ethic, and proven success in remote and customer-focused roles.
Overview
7
7
years of professional experience
2020
2020
years of post-secondary education
Work History
Crew Member
Dunkin'
Jacksonville, USA
01.2023 - 01.2025
Delivered fast, friendly customer service in a high-volume environment
Processed orders and payments with 99% accuracy
Resolved customer concerns professionally while multitasking during peak hours
Mail Sorter
Pitney Bowes
01.2021 - 01.2022
Sorted and processed large volumes of mail with precision and speed
Maintained accurate organization and documentation under strict deadlines
Followed standardized procedures to ensure correct distribution
Customer Service Representative
Teleperformance
01.2019 - 01.2021
Handled high-volume inbound customer calls while meeting quality and compliance standards
Accurately documented customer interactions and account updates in CRM systems
Followed scripts, workflows, and data security guidelines in a fully remote environment
Sales Associate
Bath & Body Works
Jacksonville, USA
01.2018 - 01.2019
Assisted customers with product inquiries, promotions, and issue resolution
Processed high volumes of transactions accurately and efficiently
Maintained organized records and followed company procedures
Education
A Philip Randolph
Jacksonville, FL
High School Diploma -
A. Philip Randolph High School
Jacksonville, FL
Skills
Customer service
Order processing
Conflict resolution
Time management
Team collaboration
Following procedures
Attention to detail
Excellent communication
Problem solving
Crew leadership
Problem-solving
Product knowledge
Performance improvement
Multitasking and organization
Teamwork and collaboration
Technical support
Active listening
Fast learner
Desktop support
Customer service expert
Remote Work Readiness
Dedicated, quiet home workspace
Reliable high-speed internet
Comfortable using multiple systems simultaneously
Strong self-management, punctuality, and attendance