Arielle Walmar
Huntington Beach,CA
Summary
Highly driven General Manager focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Organized decision-maker and strategic financial planner with top-notch multitasking ability.
Overview
2
2
years of post-secondary education
12
12
years of professional experience
Work History
General Manager
The Dog Republic
Newport Beach, California
07.2019 - Current
- Oversaw daily operations across multiple departments, ensuring alignment with company objectives.
- Developed and implemented standard operating procedures for service quality improvement.
- Managed 30-50 staff schedules for each department and coordinated logistics for team members.
- Coordinated supplies, equipment, and orders for all departments to maintain operational efficiency.
- Set up new client onboarding and coordinated consultations and regulation paperwork.
- Managed new hire onboarding paperwork.
- Manually billed over 1,000 invoices for two locations weekly.
- Advanced from entry-level position to general manager, demonstrating commitment and leadership.
- Engaged with customers to address inquiries and enhance overall satisfaction experience.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Trained employees on duties, policies and procedures.
- Administered employee discipline through verbal and written warnings.
- Tracked monthly sales to generate reports for business development planning.
Kennel Attendant
VCA
Irvine, California
09.2018 - 07.2019
- Provided daily care and feeding for animals in a safe environment.
- Maintained cleanliness of kennels and common areas, supporting hygiene and animal health.
- Monitored animal behavior, identifying signs of distress or illness to ensure timely care.
- Provided and administered various medications safely and efficiently
- Assisted veterinarians during examinations and treatments of animals.
- Trained new staff on proper handling and care techniques for animals.
- Followed safety protocols when handling large or aggressive animals.
- Stayed on top of laundry, sweeping and disinfection protocols.
- Kept accurate records of animal care activities such as feedings, treatments, bathing.
- Bathed, trimmed nails, blow dried and brushed dogs and cats daily
- Provided walks for dogs and playtime for cats, promoting physical activity and mental stimulation.
Hairstylist
The Beauty Store And Salon
Lacey, NJ
08.2014 - 06.2018
- Consulted with clients to determine preferred hairstyle and service options.
- Performed haircuts, color treatments, and styling services for diverse clientele.
- Provided consultations to clients about their desired hairstyle and hair care needs.
- Educated clients on hair care products and routine maintenance techniques.
- Followed trends in hairstyling techniques to increase customer satisfaction and attract new demographics.
- Stayed updated on industry trends and new techniques through ongoing training sessions.
- Managed appointment scheduling to optimize client flow and service efficiency.
- Pre-booked future appointments to increase repeat business.
- Developed relationships with new clients through referrals from existing customers.
- Maintained cleanliness and organization of workstations and salon equipment.
- Maintained cleanliness of work station by sanitizing tools and equipment between uses.
- Greeted customers, answered phones and booked appointments.
- Managed cash register transactions during checkout process.
- Tracked inventory of supplies used for styling services.
Education
Cosmetology License - Cosmetology
Paul Mitchell The School
Brick, NJ 09.2011 - 10.2013
Central Regional
Bayville, NJSkills
- Operational management
- Budgeting
- Staff training
- Client onboarding
- Effective communication
- Conflict resolution
- Time management
- Leadership
- Account management
- Staff scheduling
- Inventory control
- Quality assurance
Timeline
General Manager
The Dog Republic
07.2019 - Current
Kennel Attendant
VCA
09.2018 - 07.2019
Hairstylist
The Beauty Store And Salon
08.2014 - 06.2018
Cosmetology License - Cosmetology
Paul Mitchell The School
09.2011 - 10.2013
Central Regional