Arisia Wilson
Lincoln Park,MI
Summary
Adept at troubleshooting and customer service, I excelled in roles at Alorica and The Auto Club Group, enhancing customer satisfaction through effective problem-solving and active listening. Demonstrated proficiency in data entry and maintaining call metrics, consistently meeting performance targets. My focus on safeguarding data and resolving technical issues underscores my commitment to excellence and efficiency.
Overview
13
13
years of professional experience
Work History
Dispatcher
The Auto Club Group
Dearborn, MI
12.2014 - 06.2024
- Answered inbound phone calls.
- Directed dispatching, routing, and tracking of AAA contractors and fleet vehicles.
- Consistently met performance metrics for call handling,
Technical Assistant
Alorica
Niles, OH
05.2013 - 06.2014
- Troubleshot malfunctioning mobile devices for AT&T customers.
- Provided high-quality customer service by addressing concerns and resolving technical problems.
- Served as point of contact for support requests with customers and vendors.
Member Service Representative
Alorica
Omaha, NE
08.2011 - 05.2013
- Provided personalized assistance in selecting appropriate prescription coverage plans.
- Navigated complex billing systems, ensuring accurate invoicing and prompt payment collection from insurers.
- Safeguarded sensitive information through strict adherence to privacy policies and best practices for data security.
Education
Associate of Applied Science - General Studies
Metropolitan Community College
Omaha, NE01-2025
Certificate - Nursing Assistant
Clarkson College
Omaha, NE03-2006
Skills
- Data Entry
- Maintaining call metrics
- Active Listening
- Problem-solving abilities
Languages
English
Full Professional
Timeline
Dispatcher
The Auto Club Group
12.2014 - 06.2024
Technical Assistant
Alorica
05.2013 - 06.2014
Member Service Representative
Alorica
08.2011 - 05.2013
Associate of Applied Science - General Studies
Metropolitan Community College
Certificate - Nursing Assistant
Clarkson College