Arlene Espinoza
Rosemead,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in home appliances. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
20
20
years of professional experience
Work History
Customer Service Specialist
Pacific Sales Kitchen & Home
Ontario, CA
01.2010 - 08.2022
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Resolved concerns with products or services to help with retention and drive sales.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Processed refunds and credit applications for customers
- Answered phones, updated information regarding orders and inquires, and inputted all data entry for sales team
Customer Service Desk Clerk
Howard Appliances
San Gabriel, CA
01.2001 - 12.2007
- Maintained customer satisfaction with quick and professional handling of product returns.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
Education
High School Diploma -
San Gabriel High School
San Gabriel, CASkills
- Efficient and Detail-Oriented
- Upselling Products and Services
- Inputting Claims
- Cash Register Operations
- Empathy
- Communication
- Problem solving
- Teamwork
- Emotional intelligence
- Patience
- Openness to feedback
- Listening
Timeline
Customer Service Specialist
Pacific Sales Kitchen & Home
01.2010 - 08.2022
Customer Service Desk Clerk
Howard Appliances
01.2001 - 12.2007
High School Diploma -
San Gabriel High School
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