ARLENE MILAGROS CARRATALA
Amalia,FL
Summary
Professional with extensive experience in property sales, client management, and market analysis. Known for collaborative approach and results-driven mindset, consistently meeting client expectations while adapting to changing market conditions. Demonstrates strong negotiation skills and in-depth knowledge of property regulations.
Overview
29
29
years of professional experience
Work History
Realtor Associate
First Service Realty, Inc.
02.2017 - Current
- Assist clients in buying, selling, and renting residential or commercial properties. Gather client preferences regarding location, budget, and property features. Advise clients on market conditions, pricing, financing options, and legal requirements. Research and present properties that match client criteria using MLS and other tools. Compare properties to determine competitive market prices. Schedule and conduct property showings, open houses, and inspections. Act as an intermediary between buyers and sellers during negotiations. Present offers and counter offers, guiding clients through the decision-making process. Prepare and review contracts, purchase agreements, closing documents, and leases. Develop marketing plans to attract buyers or renters. Promote listings through online platforms, social media, signage, and print advertising. Maintain a strong online presence and network within the community. Ensure compliance with local, state, and federal real estate laws. Maintain accurate records of transactions, communications, and contracts.
Assistant Manager
Hampton Golf
03.2025 - 09.2025
- Ensure that clubhouse dining had a great turnout and satisfied members, collaborated with managers and to provide a weekly staff schedule for clubhouse dining rooms based upon anticipated member/guest counts and special event’s needs, assisted in the training and evaluation of staff, including contribution to annual performance reviews, assisted in conducting pre-shift meetings covering important service and club related topics, maintained a presence in all clubhouse dining rooms and/or outlets throughout service, inspected employees to ensure that they are in proper and clean uniforms at all times, received and resolved complaints concerning food, beverages, and service, served as liaison between the dining room and kitchen staff, suggestions about improvements in service procedures and layout, assisted with club events and private events, assistant manager and HR manager with the recruitment and hiring process of the new employees, helped keep up with employee training requirements and helped organize all employee documentation
Teacher
St. Elizabeth Seton, Diocese of Venice
08.2024 - 12.2024
- Responsible for faith integration of students by actively modeling and teaching the values of the Catholic Church. Encouraging students’ spiritual growth through liturgies, prayer, and moral development teaching children Cristian attitudes and behaviors in personal and school life. Preparing and planning daily and weekly lesson plans aligned with diocesan standards. Coming up with different teaching strategies to help the children’s needs in a group or individual setting, ies including small groups and individualized instruction. Employ formative and summative assessments to evaluate student progress. Work with other teachers to integrate subjects and enhance learning. Supported intellectual, emotional, physical, social, and spiritual development. Helped maintain a positive and disciplined learning environment. Adapt instruction to meet diverse learning needs and styles. Communicated regularly with families about academic and behavioral progress.
Teacher
Sabal Palm Elementary, Collier County Public Schools
09.2023 - 05.2024
- Maintains a safe, organized classroom, which supports students’ independent learning, collaboration and choice. - Utilizes a variety of effective instructional and management techniques. - Provides a variety of assessments and uses assessments for planning and instruction - Provide consistent, immediate feedback to student learning and asks analytical questions that elicit students’ responses that incorporate prior knowledge, life experience and interests that are directly related to the content objective. - Monitor and maintain a positive classroom environment that supports the school wide behavior expectation in which most students are engaged, incorporates mutual respect and provides cooperative learning opportunities. - Uses available technology/instructional media to enhance the students’ learning experiences. - Establishes and maintains appropriate relationships with students, parents, staff, and community members by communicating in a tactful, courteous, and confidential manner. - Appropriately communicates and interacts with other professional staff in academic planning and school committee work.
Regional Administrative Assistant to Regional Director
Catholic Charities, Diocese of Venice
05.2022 - 06.2023
- Responsible for all incoming calls and visitor needs while handling other priorities, ensuring that all region needs are met from managers to staff needs, take detailed minutes in advisory board meetings and other important meetings, maintain contact lists, manage regional directors calendar including requests, organize regional staff meetings, assist regional director with various tasks and reports, attend important meetings in the absence of the regional director, network with parishes nearby to help all the hurricane, disaster response or other neighboring necessities in the community, coordinate annual toy drive, organize several important events and assist with the annual fundraising ball to help bring funds to the programs on hand.
Office Manager
Maria Vision USA / Catholic TV
03.2021 - 05.2023
- Responsible for all office management functions such as public relations, marketing, fundraising, events, activities, overseeing call center and social media department. Assisting in the expansion of Maria Vision by networking across the nation with various Catholic parishes and Dioceses. Contributing ideas for productions, including but not limited to, interviewing potential candidates for shows and other ideas. Oversight and management of 13 staff members; ensure all staff safety and completion of their assigned duties. Responsible for payroll and all other related management responsibilities.
Independent Contractor & Schooling
02.2014 - 01.2017
- First helped run a project to help Catholic bookstores going fully online, helped with sales and other ideas such as marketing strategies to have the store better known and reach more people. Then, assisted in pool company with dispatch of employees, and customer service ensuring each customer was properly taken care of in an orderly manner and had made sure all pool needs were met. Lastly, babysitting two children and helping mentor them, while also tutoring and ensuring their safety.
Lumen Dei/Missionary
06.2012 - 02.2014
- Responsible for attending to all those who contacted or came to convent and directed to proper person, listening, and helping those in need, helping around the house with chores, traveling to local poor areas to help with food pantry, catechism classes, and other day to day help for those in need of assistance. Traveled to different parts of Colombia and Argentina to help people further, by visiting their homes, by going door to door and knocking, and performing interviews to decipher all the areas of assistance needed in individual cases. Also, assisted with the thrift store and store that provided for mothers that were expecting babies or needed anything to help with motherhood.
Religion Teacher/Teacher Assistant
Our Lady of the Rosary School
10.2009 - 06.2012
- Responsibilities and functions include, preparation of lesson material, conducting order and guidance of children in a positive environment, moderating discussions to promote children’s response and development in religious teaching and Catholic ethics, and monitoring student attendance and participation to ensure positive developmental growth.
- Strong and thorough understanding of Catholic teachings, beliefs, morals and principals that can be conveyed to the students in a welcoming manner. Promotion of all the Catholic Church’s teachings, education in support of the Church’s mission. Setting forth logically sequenced objectives from the adopted curriculum and teaching material to promote children’s development. Instructional experience for effective methods in engaging children and fostering development while maintaining consistent atmosphere and management of the classroom. Effective and willing communication with parents regarding academic progress, behavioral and safety concerns regarding youth.
Assistant Director
Mother of Christ Catholic Pre-school
06.2005 - 08.2009
- Responsible for helping in the organization of all preschool functions such as open house, events, field trips, summer planning, etc. Ensuring that all children’s files, vaccinations etc. were up to date, and such. Responsible for the safety and security of each child and making sure that they are receiving proper formation spiritually and intellectually. Taking care of all parent needs, meetings, collecting monthly tuition, and bookkeeping.
Leasing Agent/Rent Collection Manager
Independent Contractor
07.2001 - 07.2005
- Responsible for greeting potential renters, guiding them around the property, showing units available and giving them information about property. Following up on leads and other areas to help bring in more renters. Preparing leasing documents and writing up renewal contracts. Responsible for the collection of rent for a large apartment community on the beach and reconciling to make sure all rent payments were paid monthly. Ensuring the residents were communicated on the urgency to pay rent on time. Completed monthly reports to provide to the corporate office and worked on a plan to evict those as needed.
Property Manager/Leasing Agent
Vista Verde Apartments
02.1997 - 07.2001
- Responsible for showing property to lease, and ensuring property was at 100 percent. Helping with lease-up of new property and later becoming property manager. Responsible for processing applications and running credit checks for new resident approvals. Performing walk throughs and billing for any damage to property after vacancy. Collecting rent and other fees necessary, including violations. File for evictions as needed with required paperwork and steps. Helping with the hiring process of new leasing agents and necessary staff. Attending maintenance requests and ensuring they were taken care of in a timely manner. Also, responsible for the safety and upkeep of the property and any emergencies.
Education
Bachelor of Art - Liberal Arts Studies
Barry University
Master Level - Spiritual Theology
Avila Institute
Skills
- Strong negotiation and organizational skills
- Goal-oriented mindset
- Conflict resolution strategies
- Client-detailed representative
- Management expertise
- Leasing and sales
- Negotiation expertise
- Administrative support
- Excellent communicator
- CRM software use
- Exceptional customer service
- Time management talent
- Highly professional
Accomplishments
- Successfully recruited and trained 12 new customer service representatives.
- Supervised team of 15 staff members.
Additional Experience
- Youth Ministry Director July 2004 to Present
- Extensive experience and detailed knowledge pertaining to the training and development of youth, especially teenagers and young adults; firm understanding and ability in fostering youth development, growth in life while providing a solid Catholic foundation that assists the promotion of authentic devotion and growth within their faith. Extensive knowledge in formation of the individual to assist them in achieving their many goals, spiritual, emotional, physical or intellectual.
- Strong advocate for youth and promotion of their unique participation and development of their talents within the Catholic community and parish
- 1. Assist, develop and implement all aspects of a balanced Catholic youth ministry in the areas of group-building, peer support, worship, discipleship, mission and outreach.
- 2. Support and guide the work of the Pastor and the Parish Council or equivalent body in an annual process of evaluating the vision and goals of the youth ministry within their local parish. 3. Personal mentorship of youth in developing and fostering their own leadership skills. 4. Be aware of resources for developing the youth ministry programs and participate in continuing.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Manager
Hampton Golf
03.2025 - 09.2025
Teacher
St. Elizabeth Seton, Diocese of Venice
08.2024 - 12.2024
Teacher
Sabal Palm Elementary, Collier County Public Schools
09.2023 - 05.2024
Regional Administrative Assistant to Regional Director
Catholic Charities, Diocese of Venice
05.2022 - 06.2023
Office Manager
Maria Vision USA / Catholic TV
03.2021 - 05.2023
Realtor Associate
First Service Realty, Inc.
02.2017 - Current
Independent Contractor & Schooling
02.2014 - 01.2017
Lumen Dei/Missionary
06.2012 - 02.2014
Religion Teacher/Teacher Assistant
Our Lady of the Rosary School
10.2009 - 06.2012
Assistant Director
Mother of Christ Catholic Pre-school
06.2005 - 08.2009
Leasing Agent/Rent Collection Manager
Independent Contractor
07.2001 - 07.2005
Property Manager/Leasing Agent
Vista Verde Apartments
02.1997 - 07.2001
Master Level - Spiritual Theology
Avila Institute
Bachelor of Art - Liberal Arts Studies
Barry University