Arlene Soares
Tucson,AZ
Summary
Highly efficient team member well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Crew Member
Dunkin
Tucson, AZ
06.2024 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Customer Service Representative
Alorica
Tucson, AZ
10.2023 - 05.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Educated customers about billing, payment processing and support policies and procedures.
Shift Lead
Panda Express Restaurant Group
El Cajon, CA
01.2021 - 07.2023
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Kept employees operating productively and working on task to meet business and customer needs.
- Helped store management meet standards of service and quality in daily operations.
- Responded to and resolved customer questions and concerns.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
- Completed cash and credit card transactions accurately using POS software.
Education
Associate - Medical Claims Billing
UEI College
San Diego, CA01.2010
High School Diploma -
Lindsay Summit
San Diego, CA05.1998
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Cash Handling
- Cleaning
- Clear Communication
- Self-discipline
- Flexible Schedule
- Safe Food Handling
- Integrity and Honesty
- Leadership Qualities
- Store Opening and Closing
- Hospitality service expertise
- Telephone Etiquette
- Positive Company Representation
- Point-of-sale transactions
- Quality Control Checks
- Adaptability and Flexibility
- Attention to Detail
- Dependable and Cooperative
- Critical Thinking
Languages
Spanish
Native or Bilingual
Timeline
Crew Member
Dunkin
06.2024 - Current
Customer Service Representative
Alorica
10.2023 - 05.2024
Shift Lead
Panda Express Restaurant Group
01.2021 - 07.2023
Associate - Medical Claims Billing
UEI College
High School Diploma -
Lindsay Summit