Arly Delgado
Indianapolis,IN
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Am a reliable and dedicated team player with hardworking and resourceful approach. I am very organized, dependable and motivated to meeting our goal and reaching success. Seeking a part time-time position that offers professional challenges utilizing excellent time management, problem solving skills, and communicatiom.
Overview
2
2
years of professional experience
Work History
Patient Service Representative
St Francis Hospital
12.2022 - 01.2024
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Supported new Patient Service Representatives'' orientation process by sharing expertise on office procedures.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
- Built and maintained positive working relationships with patients and staff.
- Experience using the Epic System
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Eligibility Assistant
FSSA
06.2022 - 12.2022
- Improved applicant eligibility accuracy by meticulously reviewing and verifying documentation for various assistance programs.
- Streamlined application processes for clients, ensuring timely completion of necessary paperwork and submission of supporting documents.
- Helped clients navigate through difficult circumstances by connecting them with appropriate community resources and services when applicable.
- Fostered a positive work environment by collaborating effectively with colleagues, sharing knowledge and resources to ensure team success.
- Ensured compliance with federal and state regulations by staying up-to-date on policy changes and implementing new procedures accordingly.
Sales Associate
Victoria's Secret & PINK
01.2022 - 04.2022
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Prioritized helping customers over completing other routine tasks in store.
Education
Bachelor of Science - Neuroscience
Indiana University - Purdue University Indianapolis
Indianapolis, IN05.2028
No Degree - Social Work
Long Island University
Brooklyn, NYHigh School Diploma -
Brentwood High School
Brentwood, NY06.2021
Skills
- System Updates
- Document Filing
- HIPAA Compliance
- Customer Service
- Problem Solving
- Team Collaboration
- Time Management
- Conflict Resolution
- Attention to Detail
- Excellent Communication
- Active Listening
- Critical Thinking
- Telephone Etiquette
- Organizational Skills
Additional Information
Mondays 9:00 am - 6:00 pm
Tuesday 9:00 am - 1:00 pm
Wednesday 9:00 am - 11:30 & 3:00pm - 4:30 pm
Thursday 9:00 am - 1:00 pm
Friday 9:00 am - 11:30 am
Timeline
Patient Service Representative
St Francis Hospital
12.2022 - 01.2024
Eligibility Assistant
FSSA
06.2022 - 12.2022
Sales Associate
Victoria's Secret & PINK
01.2022 - 04.2022
Bachelor of Science - Neuroscience
Indiana University - Purdue University Indianapolis
No Degree - Social Work
Long Island University
High School Diploma -
Brentwood High School