Armando Ramirez de arellano
Lakeland,FL
Summary
Results-driven General Manager known for high productivity and efficient task completion. Skilled in strategic planning, team leadership, and operational management. Excel in communication, problem-solving, and adaptability, ensuring effective team. collaboration and customer satisfaction. Committed to driving business growth through innovative strategies and exemplary leadership qualities.
Overview
11
11
years of professional experience
Work History
General Manager
Angry ginger Irish pub
Jacksonville , NC
01.2020 - 08.2022
- Tracked monthly sales to generate reports for business development planning.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Recruited, interviewed and hired qualified staff for open positions.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Bartender
The Field Irish Pub & Eatery
San Diego, CA
01.2018 - 01.2020
- Developed good working relationships with fellow employees through effective communication.
- Studied industry trends to inform planning of bar menu and development of new drink recipes.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
Bar Manager
Leaping leprechaun
Chattanooga, TN
01.2012 - 01.2018
- Explained goals and expectations required of trainees.
- Maintained cleanliness standards throughout the bar area including countertops, shelves and equipment.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Coached staff on strategies to enhance performance and improve customer relations.
- Interviewed, hired and trained staff to improve customer retention and bolster sales.
- Resolved escalated customer complaints to maximize satisfaction and loyalty.
- Negotiated purchase agreements with vendors to obtain best pricing on supplies.
- Oversaw food preparation, production and presentation according to quality standards.
- Developed and implemented bartender training programs, policies and procedures.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
- Developed drink recipes and menus to meet customer preferences while optimizing profitability.
Education
Associate of Science - Business Administration
Polk State College
Winter Haven, FL01-2026
High School Diploma -
Jacob Creek Job Core
Bristol, Tn02-1999
Skills
- Sales
- Advertising and marketing
- Branding
- Employee development
- Profit and loss accountability
- Staff training and development
- Team building
- Staff training
- Consistently meet goals
- Efficient multi-tasker
- Leader
- Staff motivation
Accomplishments
- Completely turned around inventory accountability from 75% to 98%
- Won multiple bartender competitions
- Invited award winning cocktails some published in local newspapers
- Improved employee turnaround rate
Timeline
General Manager
Angry ginger Irish pub
01.2020 - 08.2022
Bartender
The Field Irish Pub & Eatery
01.2018 - 01.2020
Bar Manager
Leaping leprechaun
01.2012 - 01.2018
Associate of Science - Business Administration
Polk State College
High School Diploma -
Jacob Creek Job Core