Armando Guerrero Cuevas
Killeen
Summary
Dynamic and results-driven professional with strong leadership qualities and a proven track record at Chipotle. Excels in customer service and problem-solving, fostering team collaboration and enhancing performance. Recognized for training new employees and promoting a positive work environment, while maintaining high standards of cleanliness and organization.
Overview
4
4
years of professional experience
Work History
Crew Member
Ups Store
04.2024 - Current
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
Shift Manager
Chipotle
09.2023 - 09.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
Crew Member
HEB Grocery Store
09.2022 - 09.2023
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Team Leader
Panera Bread
09.2021 - 09.2022
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Education
High School Diploma -
Richard Milburn Academy
Killeen, TXSkills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Cleaning
- Attention to detail
- Interactive communication skills
- Initiative and Self-motivation
- Leadership qualities
- Resilience and persistence
Timeline
Crew Member
Ups Store
04.2024 - Current
Shift Manager
Chipotle
09.2023 - 09.2024
Crew Member
HEB Grocery Store
09.2022 - 09.2023
Team Leader
Panera Bread
09.2021 - 09.2022
High School Diploma -
Richard Milburn Academy
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