Armani Clement
Kissimmee,FL
Summary
Persistent and highly motivated Telemarketer with a flair for sales and marketing. Looking to secure a position in a thriving and fast-paced environment where excellent customer service skills will be utilized and appreciated. Excelling in providing superior customer service to callers. Friendly, punctual, dependable and computer-savvy. Specializing in balancing many different tasks at once.
Overview
7
7
years of professional experience
Work History
Outbound Sales Rep
Angi Ads
03.2023 - Current
- Contact prospective customers by both telephone and email
- Use product knowledge to showcase the solutions that our company can offer to prospects
- Boosted customer satisfaction by addressing concerns and providing solutions in a timely manner.
- Increased sales revenue through strategic cold calling and lead generation activities.
- Made average of 50-100 outbound and inbound calls per day.
Retail Sales Advocate
Blue Link Wireless
05.2022 - 02.2023
- Explain products or services and prices, and answer questions from customers and the excess of up to 50 people per day
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Retail Sales Associate
Sprint
07.2019 - 06.2020
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Conducted thorough product knowledge training sessions for new hires, ensuring they were well-equipped to serve customers effectively.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
Customer Service Representative
Bj's Wholesale Club
07.2018 - 12.2018
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative
Old Navy
11.2016 - 05.2017
- Proactively sought out customers to converse about purchases needs and available products promoting sales
- Influence customers to increase spending by educating on store advertisements and promotions
- Skilled in POS cash register sales handling at least 75 to 100 transactions on average daily
- Negotiated and resolved client conflict to prevent loss of key.
Education
High School Diploma -
Coral Glades High School
Coral Springs, FL05.2018
Skills
- Sales and Marketing
- Sales Presentations
- Sales Reporting
- Objection handling
- Lead sourcing
- Closing Techniques
- Customer Relationship Building
- Upselling strategies
- CRM software proficiency
Timeline
Outbound Sales Rep
Angi Ads
03.2023 - Current
Retail Sales Advocate
Blue Link Wireless
05.2022 - 02.2023
Retail Sales Associate
Sprint
07.2019 - 06.2020
Customer Service Representative
Bj's Wholesale Club
07.2018 - 12.2018
Customer Service Representative
Old Navy
11.2016 - 05.2017
High School Diploma -
Coral Glades High School
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