Armida Salas
Houston,TX
Summary
Proven Residential Property Manager with a track record of enhancing tenant satisfaction and maintaining high occupancy rates at Headway Capital Management. Skilled in property inspections and rent collection, coupled with exceptional interpersonal abilities, ensured a decrease in maintenance costs and streamlined rent collection processes. Achieved significant improvements in resident relations and operational efficiency.
Overview
3
3
years of professional experience
Work History
Residential Property Manager
Avan Property Management
01.2024 - Current
- Oversaw move-in/move-out processes, ensuring smooth transitions for both incoming and outgoing tenants.
- Regularly inspected property grounds to identify potential problems or safety hazards that required immediate attention.
- Maintained detailed records of tenant interactions, lease agreements, and maintenance requests for accurate recordkeeping.
- Improved tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
- Provided excellent customer service to current tenants while attracting new residents through engaging outreach efforts.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Managed budgets effectively, reviewing expenses regularly and negotiating favorable contracts with vendors.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained sufficient number of units market-ready for lease.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
Residential Property Manager
Headway Capital Management
03.2023 - 01.2024
- Oversaw move-in/move-out processes, ensuring smooth transitions for both incoming and outgoing tenants.
- Regularly inspected property grounds to identify potential problems or safety hazards that required immediate attention.
- Improved tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
- Reduced maintenance costs with efficient scheduling, prioritizing urgent repairs, and coordinating with contractors.
- Streamlined rent collection processes, ensuring timely payments and reducing delinquency rates.
- Enhanced property value by overseeing renovation projects and recommending improvements to common areas.
- Implemented resident retention programs, fostering a sense of community through social events and timely communication.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained sufficient number of units market-ready for lease.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
Assistant Manager
Ashford Property Management
11.2021 - 01.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Houston Community College
Houston, TX07.2001
Skills
- Resident relations
- Property Inspections
- Rent collection
- Interpersonal abilities
- Customer service-focused
Languages
Spanish
Full Professional
Timeline
Residential Property Manager
Avan Property Management
01.2024 - Current
Residential Property Manager
Headway Capital Management
03.2023 - 01.2024
Assistant Manager
Ashford Property Management
11.2021 - 01.2022
Houston Community College
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