Arneevia Toliver
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. State-certified Nursing Assistant eager to apply newly acquired skills in a healthcare setting.
Overview
3
3
years of professional experience
Work History
Concierge
Allied Universal Security Services
10.2023 - Current
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
Clerk Specialist
Foester Elementary School
08.2021 - 10.2023
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment
- Interacted with customers by phone, email, or in-person to provide information
- Maintained filing system and organized customer documents for easy retrieval of information
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Education
Certified Nursing Assistant -
Launch Point
Houston, TX05.2024
High School Diploma -
Kashmere High School
Houston, TX05.2020
Skills
- Customer Service
- Problem-solving abilities
- Conflict Resolution
- Patient Care
- Bedside manner
- Indirect Patient Care
Timeline
Concierge
Allied Universal Security Services
10.2023 - Current
Clerk Specialist
Foester Elementary School
08.2021 - 10.2023
Certified Nursing Assistant -
Launch Point
High School Diploma -
Kashmere High School