ARNELA CARINO
Orlando,FL
Summary
Professional and experienced server bringing passion, dedication and a notable work ethic. Exceptional multi-tasker who thrives in a guest driven fast-paced work environment. Also, well-organized and always looks for more to be done. Furthermore, seeking to grow and continue the experience with a luxury brand like Evermore.
Overview
16
16
years of professional experience
Work History
Server
La Luce Signia Hilton
07.2011 - Current
- Delivered unparalleled customer service that consistently garnered positive TripAdvisor reviews, showcasing both personal excellence and enhancing the restaurant reputation for exceptional sining experiences.
- Took initiative to lead and facilitate comprehensive training sessions for new servers and hostesses, ensuring consistent delivery of Hiltons exceptional service standards across the restaurant team.
- Consistently exceeded sales targets by upselling premium menu items.
- Provided exemplary service to discerning guests, ensuring a memorable dining experience synonymous with Hilton's luxury standards.
- Demonstrated expert knowledge of the restaurant menu, including wine pairings and specials, enhancing guest satisfaction.
Server's Assistant/Food Runner/Hostess
La Luce Hilton Bonnet Creek
07.2011 - Current
- Trained and mentored newly hired employees to explain process flow and safety procedures.
- Ensured first-in-first-out system with all ingredients labeled and stored properly.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Food and Safety Manager
Balkan Cafe
01.2008 - 05.2011
- Developed profitable relationships with clients based on excellent customer service.
- Played a pivotal role in elevating food and safety standards within the restaurant , implementing rigorous proposals and training measures to ensure compliance with industry regulations and Balkan's stringent quality expectations.
- Adapted to shifting priorities and aligned food safety activities to meet organizational goals.
Education
Bachelor of Science - Hospitality and Management
Rosen College of Hospitality And Management
Orlando, FL05.2013
Associate of Arts - Arts
Florida State College At Jacksonville
Jacksonville, FL03.2010
Skills
- Guest Relations Management
- High-Volume Dining
- MICROS POS Operation
- Order Accuracy
- Time Management
- Wine Service
- Memorization
- Food Sales and Promotion
- White Glove Service
Timeline
Server
La Luce Signia Hilton
07.2011 - Current
Server's Assistant/Food Runner/Hostess
La Luce Hilton Bonnet Creek
07.2011 - Current
Food and Safety Manager
Balkan Cafe
01.2008 - 05.2011
Bachelor of Science - Hospitality and Management
Rosen College of Hospitality And Management
Associate of Arts - Arts
Florida State College At Jacksonville
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