Summary
Overview
Work History
Education
Skills
Timeline
Generic
Arrafi HORNE

Arrafi HORNE

Fort Lauderdale

Summary

Dedicated server with a proven record in delivering exceptional customer service and maintaining operational efficiency in fast-paced environments. Dynamic professional with a strong background in the food service industry. Known for attention to detail and time management skills, contributing to high standards and improved service delivery.

Overview

31
31
years of professional experience

Work History

Server

Red Lobster
Sebring
07.2021 - Current
  • Delivered exceptional customer service, enhancing guest satisfaction in a fast-paced dining environment.
  • Ensured cleanliness and organization of tables and dining areas, contributing to a welcoming atmosphere.
  • Served food and beverages accurately and promptly, supporting efficient dining experiences for guests.

Server

Dennys Restaurant
Sebring
07.2021 - 02.2028
  • Provided exceptional customer service in a fast-paced dining environment.
  • Delivered food and beverages accurately to guests in a timely manner.
  • Oversaw restaurant operations during manager's absence.
  • Maintained cleanliness and organization of tables and dining areas.

Manager

IHOP
Deerfield Beach
07.2019 - 06.2021
  • Supervised daily restaurant operations, enhancing service quality and customer satisfaction.
  • Trained and mentored staff on best practices, improving operational consistency and employee performance.
  • Managed inventory levels and ordered supplies, ensuring stock availability for uninterrupted service.
  • Developed work schedules to optimize staffing during peak hours.
  • Ensured compliance with health and safety regulations in food handling practices.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Kitchen Manager

News Cafe
Miami
08.2017 - 05.2019
  • Managed daily kitchen operations to enhance workflow and maintain efficiency.
  • Oversaw food preparation and cooking processes to deliver consistent quality across all dishes.
  • Ensured compliance with health code in all procedures and preparation.

District Manager

Waffle House
Atlanta
04.1997 - 12.2012
  • Led operations across multiple locations, achieving consistent service quality and customer satisfaction.
  • Managed staffing schedules to align workforce availability with customer demand, enhancing service responsiveness.
  • Trained and mentored managers to enhance leadership skills and operational knowledge.
  • Oversaw inventory management processes, ensuring product availability while minimizing waste.
  • Conducted regular store visits to ensure compliance with company policies, standards, and regulations.

Education

Licensed - Real Estate

Gmac Real Estate Academy
Atlanta, GA
05-2006

High School Diploma -

Sebring High School
Sebring, FL
05-1996

Skills

  • Menu knowledge
  • Health regulations
  • Operational efficiency
  • Customer service
  • Time management
  • Attention to detail
  • Effective communication
  • Team leadership
  • Interpersonal skills

Timeline

Server

Red Lobster
07.2021 - Current

Server

Dennys Restaurant
07.2021 - 02.2028

Manager

IHOP
07.2019 - 06.2021

Kitchen Manager

News Cafe
08.2017 - 05.2019

District Manager

Waffle House
04.1997 - 12.2012

Licensed - Real Estate

Gmac Real Estate Academy

High School Diploma -

Sebring High School
Arrafi HORNE