Arshdeep Brar
Sacramento,CA
Summary
Dynamic Guest Service Representative with a proven track record at Target, excelling in customer satisfaction and relationship building. Leveraging strong organizational skills and active listening, I effectively resolved guest inquiries and complaints, enhancing overall service quality. Committed to delivering exceptional experiences while supporting promotional events and team collaboration.
Overview
2
2
years of professional experience
Work History
Guest Service Representative
Target
Sacramento, CA
04.2020 - 12.2021
- Assisted customers with inquiries, providing accurate product information and resolving issues efficiently.
- Handled cash transactions, ensuring accuracy during checkout and maintaining a balanced register.
- Collaborated with team members to maintain store presentation and organization standards.
- Trained new staff on customer service protocols and operational procedures for enhanced performance.
- Engaged with customers to gather feedback, enhancing overall service quality and shopping experience.
- Supported promotional events by coordinating displays and communicating offers to customers effectively.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Assisted in emergency situations as required while adhering strictly to safety protocols.
Education
Bachelor of Computer Applications - Computer And Information Sciences
Nalanda University
India 04.2013
Skills
Customer service
Computer skills
Guest accommodations
Detail-oriented
Flexible schedule
Guest orientation
Event planning
Language proficiency
Clear communication
Multitasking Abilities
Guest experiences
Organizational skills
Teamwork and collaboration
Active listening
Relationship building
Office support
Team building
Multitasking
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Guest Service Representative
Target
04.2020 - 12.2021
Bachelor of Computer Applications - Computer And Information Sciences
Nalanda University